Choosing the right customer communication platform is crucial in 2025-budgets are tight, and integration matters more than ever. According to recent reports, over 67% of SMBs are switching to all-in-one SaaS providers to streamline support and cut monthly software costs by an average of 28%. Gist offers businesses flexible plans, robust automation, and the power to replace multiple tools with a single subscription. In this guide, we break down Gist’s current pricing, detail each plan’s features, and help you compare Gist’s value against popular alternatives. Get the facts, avoid hidden costs, and see which plan drives maximum ROI for your team.
What is Gist & Who Should Use It?
Gist is a unified platform for live chat, email automation, CRM, and customer support, designed for businesses wanting to consolidate their marketing and service stack. SMBs, agencies, and scaling startups use Gist to manage inbound leads, automate engagement, and provide multi-channel customer support-all from a single dashboard.
Key features include:
- Live chat & chatbot
- Email marketing automation
- Event/website tracking
- Knowledge base/helpdesk
- Native integrations with CRMs, calendars, and social
Gist Pricing Plans Detailed
Core Gist Pricing (2025)
Support Suite
| Plan | Price | Seats | Best For | Features |
| Free | $0 | 2 seats | Startups, SMBs | Live chat, team inbox, unlimited history, calendar, mobile apps |
| Pro | $29/month | 5 seats | SMBs, agencies | All Free features + chat triggers, knowledge base, social connect |
| Premium | $99/month | Unlimited | Enterprises | All Pro + automation, bots, round robin, analytics, unbranded |
Marketing Suite
| Plan | Price | Contacts | Best For | Features Summary |
| Free | $0 | 200 | Basic broadcast | Email templates, popups, list mgmt, personalization |
| Pro | $19/month | 1,000 | SMBs, eCom | All Free + drip campaigns, custom domains, automations |
| Premium | $29/month | 1,000 | Advanced marketers | All Pro + advanced workflows, eCommerce, ads, event tracking |
Combined Suite (All-in-One, Support + Marketing)
| Plan | Price | Seats / Contacts | Best For | Features Summary |
| Professional | $48/month | 5 / 1,000 | Growth stage teams | All Pro in Marketing + Support |
| Premium | $128/month | Unlimited / 1,000 | Scaling/Enterprise | All Premium, full automation bundle |
- Annual billing provides 15% discount; all plans include try-before-buy trial.
Featured Snippet Block
Gist pricing in 2025 starts at $0 for the Free plan, $19 for Marketing Pro, $29 for Support Pro, and $48 for the Combined bundle (5 users/1,000 contacts). Premium plans offer advanced marketing automation and support at $99-$128 per month.
Comparison Table: Gist vs Competitors (2025)
| Tool | Entry Price | Core Features | AI/Bots | Max Seats Included | Best For |
| Gist | $0–$128 | Chat, CRM, email, automation | Yes | Unlimited (Premium) | All-in-one, SMB/SME |
| LiveAgent | $15 | Ticketing, chat, KB | Basic | 1–Unlimited | Multichannel support |
| Intercom | $0.99/case | Conversational AI, CRM | Top | Custom | AI/enterprise |
| HubSpot | $50+ | Marketing, CRM, service | Limited | 1+ | Full funnel, midsize |
| Drift | $2,500 | Conversational sales, AI | Top | Custom | Large orgs, sales |
- Gist delivers all-in-one power at lower entry and scaling costs vs major SaaS rivals.*
Expert Take: What Sets Gist Apart
- ROI: Gist users report up to 40% savings replacing separate chat, CRM, and automation tools.
- Support & Marketing Unification: One bill, no need to juggle integrations or separate APIs.
- Trial & Refund: Two-week trial; refund admits within 72 hours if unsatisfied.
- Scaling: Unlimited seats on Premium for growing enterprises; self-service start for small teams.
- Automation/AI: Drag-and-drop workflow builder, powerful chatbots.
Mistakes, Myths & Pitfalls
- Myth: Free plan is enough for scaling. (Reality: Advanced automation and integrations are paid-only.)
- Mistake: Expecting support bot or eCom integrations in Free/Pro-Premium needed.
- Pitfall: Not reviewing real user limits-some add-ons (AI, deeper automations) incur added costs. Trial strongly recommended.
Local & Global Pricing FAQs
- All Gist prices are global; major currencies supported. Region-based taxes (VAT/GST) may apply.
- No long-term contracts-monthly flexibility, or 15% discount for annual billing.
- All plans are mobile-optimized, and global users receive the same features (unless local data privacy regulation applies).
Conclusion & Take Action
Gist’s 2025 pricing remains customer-focused, with bundles fit for startups to scaling enterprises. Transparent plans, hassle-free trials, and best-in-class automation help SMBs consolidate tools and stretch marketing budgets further. Ready for hands-on savings?
Frequently Asked Questions About Gist Pricing
Q: Does Gist have a truly free plan?
A: Yes, covers chat, limited email, calendar, and up to 200 contacts.
Q: Is there a contract?
A: No required contracts for monthly plans; annual discount available.
Q: What are hidden fees?
A: None by default. Some advanced add-ons (AI, workflow, eCom integrations) are only in Premium tiers.
Q: Can you switch/cancel anytime?
A: Yes-full flexibility, with refund available within 72h of renewal.
Q: Is support bot included?
A: Only on Premium Support or Combined Bundle-review tiers.
Q: Are there limitations on user seats?
A: Premium tier offers unlimited support seats; lower tiers are capped.
