TL;DR Summary
Livechat pricing in 2025 starts around $19per user/month (billed annually), with advanced and enterprise plans scaling up to $79+/user/month and custom pricing.
Expect extra charges for AI automation, CRM/chat integrations, and additional agent seats.
94% of total live chat cost comes from staffing—not just software.
Annual subscriptions offer 12–20% savings over monthly rates—don’t skip the fine print.
Livechat boosts conversion rates up to 20%, ROI by 305%, and delivers up to 87% customer satisfaction.
Introduction
Choosing your live chat platform is a game-changing move for modern businesses—especially with today’s demand for digital, responsive customer service. Did you know that 83% of companies with live chat now see 30% higher conversion rates and shorter sales cycles than those who don’t? With so many pricing plans, hidden costs, and must-have features in the 2025 landscape, making the right investment means more than just picking the cheapest option.
This breakdown delivers current Livechat pricing, side-by-side comparisons, expert insights, and tricks to save you money. Let’s find the best plan for your needs—and avoid costly surprises!
Livechat Pricing Overview
In 2025, standard Livechat pricing begins at $20–$24 per agent/month for starter plans, climbing to $59/user/month (billed annually) for business plans and higher for enterprise features. More advanced or AI-powered options can increase your monthly cost by 20–40%.
Stat: The global live chat market hit $1.14 billion in 2025 and will double by 2033, driven by AI integration and omnichannel demand.
Featured Snippet Block
Livechat pricing in 2025 ranges from $20 to $59 per agent―with enterprise and custom AI add-ons costing more. Annual billing saves up to 20%. Factor in extra agent, integration, and AI-related costs for a complete budget.
Livechat Plans & Key Features
| Plan | Price | Feature | AI/Automation | Best For |
| Starter | $19/Month (annual) | Basic chat, 100 visitors, 1 campaign, 60-day history, 24/7 support | Limited AI tools | Small businesses, freelancers |
| Team | $49/month (annual) | Unlimited visitors, advanced reporting, unlimited campaigns | AI integrations, smarter replies | Growing SMBs, departments |
| Business | $79+/month (custom) | Larger visitor tracking, scheduler, staff predictions, SMS support | Full automation, custom AI integrations | Large teams and enterprises |
| Enterprise | Custom pricing | Custom tracking, SSO, HIPAA, dedicated account manager | Advanced AI, multi-channel support | Global corporations, highly regulated |
Hidden & Total Costs
The sticker price is just the start. According to 2024 data, over 90% of total live chat investment is staffing, not software. Budget for:
- Agent wages & benefits: The largest share; software is only a fraction
- Training & onboarding: Especially for high-turnover industries
- Integrations: CRMs, helpdesks, e-commerce (some paid)
- Customizations: Branding, after-hours coverage, white-labelling
- Extra AI automation: Conversation volume or outcome-based pricing (new in 2025)
Tip: Integrations, advanced features, and after-hours support can add 15–20% to yearly live chat costs.
Choosing the Right Plan
- Freelancers/Small Teams: Starter plan is ideal—covers essentials, single user, minimal extra fees.
- SMBs/Growing Businesses: Team plan scales cost-effectively when you need more users and deeper customization.
- Enterprises: Business or Enterprise plan required for multi-channel, analytics, legal/security coverage.
- AI/Automation Focus: Factor in marketplace add-ons for AI chat, social channels, advanced analytics.
- Future Scaling: Pay per agent grows with demand—plan ahead for larger seasonal or international coverage.
Livechat vs. Competitors Comparison Table
| Platform | Starter Price | Enterprise Price | AI/Automation | Discounts | Free Trial | Support |
| Livechat | $19/mo | $59+/mo, custom | Copilot, smart AI | 12–20% annual | Yes | 24/7, premium |
| Zendesk Chat | $25/mo | $89–$115/mo | Analytics, AI, omnichannel | 18% annual | Yes | 24/7 support |
| Intercom | $39/mo+ | $119/mo+ | Best-in-class AI | Custom | Yes | Priority, 24/7 |
| Brevo | $0 (free) | $15–30/mo | Chatbot, integrations | – | Yes | Multi-lingual |
| Userlike | $0 (free) | $90–290/mo | AI automation hub | – | Yes | WhatsApp focused |
Myths & Common Mistakes
- Assuming all live chat tools have the same total cost—staffing, integration and add-ons vary!
- Underestimating AI, automation, and custom branding surcharges.
- Believing monthly plans are “cheaper”—annual billing almost always saves 12–20%.
- Ignoring per-agent billing—adding agents can scale costs rapidly as teams grow.
Conclusion & Next Steps
Livechat in 2025 is about much more than sticker price. Your “real” investment includes not just the monthly plan fee, but staffing, training, integrations, and AI enhancements. However, ROI statistics show serious gains: up to 305% ROI, 87% customer satisfaction, and a strong edge in digital customer journeys.
Ready to boost conversions and customer loyalty?
See the full Livechat pricing, compare plans, and start your free trial at Toollers.
FAQs About Livechat Pricing
1. Does Livechat offer a free plan?
No. Livechat’s plans are all paid and per-agent.
2. How is pricing calculated?
You pay per agent per month. Annual billing offers savings; AI and add-ons may be extra.
3. Can I use Livechat with Instagram/WhatsApp?
Yes, via the Livechat Marketplace—but these channels are billed separately for the first three plans.
4. Do AI features really help?
Yes—features like Copilot, reply suggestions, and summaries speed up support and improve agent consistency.
5. Is Livechat worth the higher price?
For teams needing robust analytics, proactive messaging, and stable support, yes. For pure automation on a tight budget, compare alternatives.
6. What’s the #1 hidden cost?
Staffing—plan for payroll, onboarding, and ongoing agent productivity as the major outlay.
7. Is Livechat easy to integrate?
Yes. Most standard CRMs, helpdesks, and e-commerce tools are natively supported.
8. Can I switch plans? Get a refund?
You can upgrade/downgrade as the business grows. Contact support for refund specifics.
Internal Links
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Best Live Chat Software 2025 (feature-by-feature breakdown)
