Freshdesk vs Zoho Desk: Which Is Better for Your Business?

Freshdesk and Zoho Desk are two of the strongest value-focused help desk platforms for small and midsize support teams. Both cover ticketing, automation, customer portals, knowledge management, analytics, AI, mobile apps and integrations, but they approach packaging very differently.

Freshdesk is easier to understand as two products. Core Freshdesk is an email-first help desk priced at $19 per agent per month billed annually for Growth, $55 for Pro and $89 for Enterprise. Freshdesk Omni is the broader multichannel product, starting at $29 for Growth, then $79 Pro and $119 Enterprise. Zoho Desk uses one edition ladder: Free, Express, Standard, Professional and Enterprise. Current US annual list pricing is $7 per user/month for Express, $14 Standard, $23 Professional and $40 Enterprise, while the Free edition supports three users.

That pricing difference is meaningful. Zoho Desk is considerably cheaper seat-for-seat at most levels and includes a permanent free edition. Freshdesk counters with a polished support experience, strong out-of-the-box ticketing, a large integration ecosystem, clear AI session pricing and a separate Omni product that makes cross-channel customer service easier to package.

The short answer: choose Zoho Desk if price, a permanent free plan, Zoho ecosystem integration and configurable workflow depth are your priorities. Choose Freshdesk if you want faster setup, a cleaner mainstream help desk experience, stronger Freshworks ecosystem alignment or a more packaged omnichannel operating model. For most cost-conscious SMBs, Zoho Desk wins on value. For teams that prioritize usability and straightforward support operations over the absolute lowest license price, Freshdesk is often the easier choice.

Quick verdict

Freshdesk vs Zoho Desk at a glance

The biggest difference: simplicity versus maximum value

Freshdesk's strongest advantage is how quickly a support team can understand the product and become productive. Growth gives a team the expected modern help desk foundation: ticketing, shared inbox, customer portal, knowledge base, analytics, collaboration and roles. The product language is familiar, setup is relatively approachable, and the upgrade path from Growth to Pro to Enterprise is easy to explain.

Zoho Desk's biggest advantage is how much functionality it delivers for dramatically less money. Express starts at $7 per user per month annually. Standard is $14. Professional is $23. Enterprise is $40. Those prices are low enough that businesses comparing only license cost may struggle to justify Freshdesk unless usability, implementation speed, Freshworks integration or specific Freshdesk workflows matter more.

The tradeoff is administration. Zoho Desk exposes many modules, settings, edition limits, channels, automation layers and ecosystem connections. That flexibility is powerful, but it can also make configuration feel denser. Freshdesk is not simplistic, but its default support model tends to feel more direct.

Pricing: Zoho Desk wins on headline seat cost

Freshdesk Growth currently costs $19 per agent per month billed annually. Pro costs $55 and Enterprise $89.

Freshdesk Omni, which is the more relevant option when a business wants one cross-channel operating environment, costs $29 for Growth, $79 for Pro and $119 for Enterprise per agent per month billed annually.

Zoho Desk is significantly cheaper. Current US annual pricing shows Express at $7 per user per month, Standard at $14, Professional at $23 and Enterprise at $40.

A 20-agent team illustrates the gap. Freshdesk Growth is roughly $380 per month on annual terms. Zoho Desk Standard is roughly $280. Freshdesk Pro is roughly $1,100, while Zoho Desk Professional is roughly $460. Freshdesk Enterprise is roughly $1,780, while Zoho Desk Enterprise is roughly $800.

Those are license-only comparisons, not total cost of ownership. AI usage, telephony, messaging, integrations, implementation, support plans and adjacent products can change the real spend. Still, Zoho's price advantage is large enough that buyers should require a concrete operational reason before paying the Freshdesk premium.

Free plan: Zoho Desk wins clearly

Zoho Desk's Free edition is permanent and supports up to three users. It is intentionally limited, but it provides a real long-term starting point for a very small support operation.

Freshdesk also has a Free Program, but current official documentation is explicit: it supports up to two agents for six months. It is not a permanent free-forever plan.

Freshdesk's Free Program still includes useful functionality such as integrated email/social ticketing, ticket dispatch, knowledge base, ticket-trend reporting, collaboration and basic analytics. But after six months, teams must upgrade to a paid plan if they want to continue.

For a bootstrapped startup that wants to minimize software spend indefinitely, Zoho Desk has the better free path. For a small team treating free access as an evaluation period before paid deployment, Freshdesk remains competitive.

Trials: both are easy to test

Freshdesk offers a 14-day free trial without a credit card. Current documentation says new accounts can explore higher-tier capabilities during the trial before choosing Growth, Pro, Enterprise or the temporary Free Program.

Zoho Desk offers a 15-day free trial without a credit card. Its pricing documentation says the account can move between editions during the trial, and when the trial ends it can downgrade to the Free edition if the team does not purchase a paid subscription.

Zoho therefore has a slight edge in trial length and a better post-trial safety net.

Basic ticketing: both are strong

Freshdesk is built around a mature ticketing engine. Growth includes a shared inbox, ticketing, customer portal, knowledge base, threads and tasks, reporting, roles and permissions. It is a very complete baseline for email-first customer support.

Zoho Desk Express focuses on the same core problem at a much lower price. It brings email, social and web-form requests into one dashboard, supports ticket triage by status, priority and channel, includes workflows, dashboards and customer data, and is deliberately aimed at teams of five or fewer users.

For a straightforward inbox-to-ticket workflow, the practical question is not whether either product can do the job. Both can. Freshdesk usually feels more polished out of the box. Zoho Desk usually costs less.

Self-service and knowledge base

Freshdesk Growth includes a customer portal and knowledge base at $19 per agent per month annually. That makes self-service available without moving to a high tier.

Zoho Desk Standard includes a full knowledge base, community forum, ASAP self-service widget and customer happiness ratings at $14 per user per month annually. The ASAP widget can embed help content and support experiences directly inside a website or application.

Zoho Desk therefore has the stronger value on self-service. Freshdesk still has an excellent portal and knowledge experience, but it does not beat Zoho on price.

For larger support teams, evaluate governance rather than just article publishing: multilingual content, permissions, workflow, analytics, multiple brands and AI-assisted answers can matter more than whether both products have a knowledge base checkbox.

Channels: understand Freshdesk versus Freshdesk Omni

This is one of the most important buying details.

Core Freshdesk is positioned as the email-first help desk product. Freshdesk Omni is the multichannel product designed to bring email, chat, phone, messaging and broader customer context into one operating environment.

Freshdesk Omni starts at $29 per agent per month annually, compared with $19 for core Freshdesk Growth.

Zoho Desk expands channels inside the main product ladder rather than requiring a separately named Omni SKU. Express includes email, social and web forms. Standard adds business messaging and instant messaging channels such as WhatsApp, Instagram, Facebook Messenger, Telegram, WeChat and LINE depending on setup and region. Professional adds telephony. Enterprise adds live chat through Zoho SalesIQ and multi-level IVR.

If your business wants simple packaging for a dedicated omnichannel support team, Freshdesk Omni is easier to explain. If you prefer to add channel depth through increasingly capable but low-cost editions, Zoho Desk is financially attractive.

AI: both are now serious, but the commercial models differ

Freshdesk uses Freddy AI across the support stack.

Current Growth, Pro and Enterprise pricing includes Freddy AI Agent access with the first 500 sessions included as an account-level initial allocation. Additional sessions cost $49 per 100. Freshdesk defines a session around a customer interaction window; email AI Agent sessions use a longer window than chat interactions.

Freshdesk Pro and Enterprise also support Freddy AI Copilot at $29 per selected agent per month billed annually. Copilot can assist with writing, summaries, sentiment, translation and resolution work. Enterprise adds Freddy AI Insights.

Zoho Desk uses Zia. In 2026, Zoho expanded many Zia capabilities across paid editions. Standard and higher can access capabilities such as sentiment-related intelligence and Answer Bot, while Professional and higher receive deeper predictive and Zoho-hosted generative AI functions. Enterprise adds advanced Zia actions and other automation-oriented AI capabilities.

Zoho's current pricing page also advertises AI Agents and BYOK generative AI even on Express, with edition- and data-center-specific availability.

The practical difference is commercial clarity. Freshdesk publishes a very visible AI Agent session price after the initial allocation. Zoho bundles more AI capability into its low-cost editions but requires buyers to check edition availability, model choice, data center, BYOK requirements and feature limits.

Which is better for AI-driven customer support?

Freshdesk is easier to model financially because the session-based AI Agent price is public and Copilot has a clear per-agent add-on price.

Zoho Desk is potentially cheaper because many AI functions are included inside already-low edition prices, especially after the 2026 expansion of Zia availability.

Do not compare AI based only on feature names. Run the same ticket categories through both systems and measure autonomous resolution rate, escalation quality, hallucination/error rate, agent time saved and total monthly AI cost.

If your organization already uses Zoho knowledge, CRM and automation, Zia can benefit from a broader connected ecosystem. If you want a packaged customer-service AI experience with clear session billing, Freshdesk may be easier to operate.

Automation: Zoho Desk has unusually deep process control for the price

Freshdesk includes workflow automation and ticket dispatch in its core support model. Pro expands into intelligent routing and multiple SLA policies, while Enterprise adds skill-based routing and advanced governance.

Zoho Desk layers automation aggressively. Express includes workflows, direct assignment and multi-level escalations. Professional adds round-robin assignment, custom actions, webhooks and Blueprint. Enterprise expands those capabilities further.

Blueprint is particularly important. It lets administrators define a sequence of ticket states and transitions, require information at specific stages, restrict who can execute transitions and standardize the exact process agents must follow.

For regulated, approval-heavy or process-sensitive workflows, Blueprint can be more valuable than a generic automation rule builder because it enforces a business process rather than simply reacting to events.

Blueprint versus Freshdesk workflow automation

Freshdesk is usually easier for common routing and support automations: assign based on conditions, prioritize, trigger notifications, apply SLAs and move work through queues.

Zoho Blueprint is stronger when the business needs a controlled sequence such as “verify customer → collect required evidence → obtain manager approval → perform action → confirm resolution → close.”

Professional currently allows a limited number of Blueprints per department, while Enterprise raises the ceiling substantially. That means the feature is powerful but edition limits matter.

If your operation mostly needs event-driven ticket automation, Freshdesk is simpler. If support tickets must follow explicit stages with mandatory data and controlled transitions, Zoho Desk has the more distinctive process-orchestration advantage.

Routing and assignment

Freshdesk Pro includes intelligent routing, and Enterprise adds skill-based routing. These features are suitable for teams that need to distribute tickets based on workload, rules or specialization.

Zoho Desk Express supports direct assignment rules. Professional adds round-robin assignment, while Enterprise adds skill-based assignment based on proficiency and availability.

Both can support sophisticated ticket distribution. Freshdesk's approach feels more conventional for a customer-support operation. Zoho provides strong routing at much lower seat prices but may require more configuration to achieve the desired behavior.

SLAs and escalations

Freshdesk supports SLA management as part of its help desk foundation and Pro adds multiple SLA policies for businesses with different customer tiers, priorities or products.

Zoho Desk supports escalations and increasingly advanced SLA management across its paid tiers. Its automation sequence also allows SLA rules to interact with assignment, workflow, round-robin and Blueprint processing.

For a team with one straightforward response-time policy, either product is sufficient. For a business with multiple departments, entitlement levels and process-specific escalations, both can scale, but Zoho often reaches comparable complexity at a lower license cost.

Multi-department support: Zoho Desk is particularly strong

Zoho Desk Professional adds multi-department functionality, allowing separate teams to operate department-specific configurations while administrators can still manage the broader help desk.

This is valuable for organizations that want sales support, billing support, technical support and other service groups inside one platform without flattening every workflow into the same queue.

Freshdesk also supports complex group and workflow structures, but Zoho's department model is central to many of its automation, Blueprint, reporting and channel features.

If departmental autonomy is a major requirement, Zoho Desk deserves extra weight during evaluation.

Multi-brand support

Zoho Desk Enterprise includes a multi-brand help center. This lets organizations operate distinct self-service experiences for multiple brands under the same account.

Freshworks can also support multi-brand and multiple customer-service properties depending on product architecture and configuration, but the buyer should verify the exact Freshdesk/Freshdesk Omni plan and any related product requirements.

For a business running several consumer brands but sharing one support organization, Zoho's Enterprise price remains difficult to ignore.

Analytics and reporting

Freshdesk Growth includes out-of-the-box analytics and reporting. Pro adds custom dashboards and reporting, and Enterprise adds Freddy AI Insights.

Zoho Desk Standard includes custom reports and dashboards. Its dashboard model can report on ticket volume, SLA performance, agent performance, customer happiness and other operational metrics. Blueprint-specific dashboards can also track process progress and SLA violations.

Freshdesk tends to be easier for a manager who wants standard support metrics quickly. Zoho gives administrators more ways to combine reporting with its broader workflow and ecosystem model.

For either platform, teams should validate whether the required metrics are native, whether historical data can be exported easily, and whether executive reporting needs Zoho Analytics, Freshworks integrations or an external BI system.

Collaboration and occasional contributors

Freshdesk Pro and Enterprise include large external-collaborator allowances in current pricing materials, helping subject-matter experts contribute without giving every person a standard support-agent seat.

Freshdesk also publishes day-pass pricing for occasional agents, which can help seasonal businesses or organizations where experts only enter the support system occasionally.

Zoho Desk uses light users on higher editions and can include a block of light users at Enterprise. Exact regional pricing and limits should be checked before purchase.

Freshdesk has the more visible, easy-to-budget occasional-agent model. Zoho can still be cost-effective because its full agent licenses are already inexpensive.

Integrations: Freshdesk has broader marketplace visibility; Zoho has stronger native-suite depth

Freshdesk publishes more than 1,000 ready integrations in Freshworks materials, spanning CRM, collaboration, ecommerce, engineering and productivity systems.

Freshdesk also offers APIs, Connector Apps and other automation methods for connecting external systems.

Zoho Desk has more than 250 Desk-specific extensions in its marketplace plus very deep native connections across the Zoho ecosystem. Integrations with Zoho CRM, Assist, FSM, Inventory, Survey, Flow, Bigin and other Zoho products can make Desk especially attractive to organizations already standardized on Zoho.

Freshdesk wins when the organization depends on a broad heterogeneous SaaS stack. Zoho Desk wins when the organization wants one vendor ecosystem connecting CRM, support, finance, operations and automation.

Freshworks ecosystem versus Zoho ecosystem

Freshdesk is not isolated. Freshworks also provides Freshchat, Freshcaller, Freshservice and CRM products, allowing businesses to build a broader service stack around customer support and IT.

Zoho's ecosystem is substantially larger across business functions. Zoho CRM, Books, Inventory, Projects, Assist, Analytics, SalesIQ, Flow, FSM and many other applications can connect with Desk.

That breadth can be a major strategic advantage when the company wants a unified vendor across departments.

It can also become a source of complexity. A company may save money on per-user licensing but spend more administrative time deciding which Zoho product owns which workflow and how data should move between applications.

APIs and extensibility

Both vendors provide APIs and developer tools.

Zoho Desk allocates API credits by edition, with higher tiers receiving larger base and per-user allowances. Additional API credits can be purchased when needed.

Freshdesk supports APIs and increasingly promotes Connector Apps and MCP actions for connecting customer-service workflows to third-party systems. These capabilities can introduce separate usage charges.

For integration-heavy teams, API limits and automation consumption should be part of total cost modeling. The cheaper seat price is not the only number that matters.

Security and compliance

Both platforms have credible enterprise security programs.

Freshworks publishes independent assurance including ISO 27001 and SOC 2 Type II, and Freshdesk security materials also reference privacy and regulated-workload controls. Enterprise adds practical product controls such as sandbox, audit logs, allowed domains and IP whitelisting.

Zoho Desk documents ISO 27001 and SOC 2 Type 2 readiness in its product security material and provides regional data-center options. Zoho Desk also provides a HIPAA compliance guide and can provide a Business Associate Agreement for eligible customers and configurations.

Security selection should be based on the exact implementation, not a marketing checklist. Confirm the current SOC report, DPA, BAA, encryption scope, audit retention, data region, subprocessors, SSO/identity requirements, AI data handling and integration boundaries before purchase.

HIPAA and regulated support workflows

Freshworks supports HIPAA-oriented deployments for eligible Freshdesk customer-service configurations when the proper agreement and settings are in place.

Zoho Desk similarly provides documented HIPAA-focused controls and a BAA process.

Neither product should be treated as automatically HIPAA-compliant just because the vendor supports HIPAA. The customer is responsible for configuring access, data fields, integrations, retention, AI usage and workflows correctly.

For regulated teams, Zoho Blueprint can be attractive for enforcing required process steps, while Freshdesk Enterprise controls may be easier for administrators who prioritize governance simplicity.

Mobile support

Both Freshdesk and Zoho Desk provide mobile applications for support work.

Zoho Desk also offers Radar for managers and supports Blueprint execution on mobile, although Blueprint creation remains a web administration task.

Freshdesk mobile workflows are designed around ticket updates, assignments, conversations and agent productivity away from a desktop.

Mobile capability is unlikely to decide the purchase by itself. Test the specific actions your field or after-hours staff perform, especially approvals, internal notes, attachments and escalations.

Ease of implementation: Freshdesk usually wins

Freshdesk is generally easier for a team that wants to move quickly from shared email to structured support.

Its ticketing model, knowledge base, roles, analytics and common automations are approachable, and the product can deliver value without designing a highly customized process architecture.

Zoho Desk can also be deployed quickly, especially on Express or Standard, but its full strength comes from configuring departments, automation, layouts, Blueprint, custom functions, channels, Zia and ecosystem integrations.

That flexibility gives Zoho a higher configuration ceiling but also creates more decisions.

A small company without a dedicated administrator may prefer Freshdesk even when Zoho is cheaper. A process-focused company with an operations owner may extract more value from Zoho.

Administration: Zoho Desk has more knobs

Zoho Desk's settings and edition limits can feel dense because many features have department-level, module-level or edition-specific behavior.

Blueprint limits, webhook availability, API credits, department rules, custom modules, Zia features and channel configuration all require administrators to understand the platform.

Freshdesk also becomes more complex as routing, AI, Omni, integrations and governance scale, but the core product has fewer conceptual layers for a conventional support team.

If the organization wants flexibility, Zoho's extra knobs are an advantage. If the organization wants to minimize admin overhead, Freshdesk may be the better business decision despite higher licensing.

Which is better for a 1-3 person support team?

Zoho Desk wins.

The Free edition supports three users indefinitely. Freshdesk's Free Program supports only two agents and is limited to six months.

If the team can operate within Zoho's Free feature set, there is no required license cost. If it needs more functionality, Express at $7 per user per month annually is still extremely inexpensive.

Which is better for a 4-5 person startup?

Zoho Desk usually wins on cost.

Express is explicitly designed for teams of five or fewer and costs $7 per user per month billed annually.

Freshdesk Growth is more expensive at $19 per agent per month but may be preferable if the team values its portal, knowledge base, polished workflows and quicker onboarding more than the price difference.

Which is better for an email-first SMB?

Freshdesk Growth is an excellent email-first product because it bundles ticketing, shared inbox, portal, knowledge base and reporting in one easy-to-understand tier.

Zoho Desk Standard is cheaper and also provides a knowledge base, community, messaging and analytics, so Zoho wins on raw value.

The decision should come down to administration and ecosystem. Choose Freshdesk for a cleaner support-first experience. Choose Zoho for lower spend and greater configuration breadth.

Which is better for omnichannel support?

Freshdesk Omni provides the cleaner dedicated omnichannel package, starting at $29 per agent per month annually.

Zoho Desk can be substantially cheaper while adding channels across Standard, Professional and Enterprise. Standard already adds business and instant messaging, Professional adds telephony, and Enterprise adds live chat and IVR capabilities.

Zoho therefore wins on price. Freshdesk Omni wins on packaging simplicity and may be easier to standardize for teams that want one explicitly omnichannel customer-service SKU.

Which is better for process-heavy support?

Zoho Desk wins.

Blueprint is a distinctive capability for enforcing exact service processes, required transitions, owners and data capture. Combined with departments, custom actions, webhooks and SLAs, it supports highly structured workflows at a relatively low price.

Freshdesk has strong automation, but it is generally more event/rule oriented than Zoho's explicit process-orchestration model.

Which is better for teams already using Zoho CRM?

Zoho Desk wins decisively.

Native ecosystem integration reduces the friction of syncing customer, account and support context across Zoho applications.

A company already paying for Zoho One, CRM Plus or another Zoho bundle should also verify whether Desk functionality is already included or discounted before buying a standalone help desk.

Which is better for teams already using Freshworks?

Freshdesk usually wins.

Organizations using Freshsales, Freshchat, Freshcaller or other Freshworks products can keep customer-service workflows in a familiar ecosystem and reduce integration complexity.

If the company also uses Freshservice for IT support, keeping external customer support on Freshdesk can simplify vendor management even though the two products serve different operational teams.

Which is better for AI Copilot-style agent assistance?

Freshdesk has the clearer commercial model. Freddy AI Copilot is currently $29 per selected agent per month billed annually on eligible plans.

Zoho provides agent-oriented Zia functions across editions, including summaries, writing assistance, reply assistance, sentiment and other intelligence features, but availability varies by plan, data center and model.

If procurement wants a clean per-agent add-on price, Freshdesk is simpler. If the business wants AI bundled into a low-cost help desk and already uses Zoho, Zia may deliver better value.

Which is better for customer-facing AI agents?

Freshdesk publishes a straightforward session model: an initial 500-session allocation and then $49 per 100 additional sessions.

Zoho Desk supports AI agents and Answer Bot, with lower-tier BYOK and higher-tier native Zia options depending on edition.

Freshdesk is easier to forecast based on conversation sessions. Zoho may have lower effective cost if the required AI capability is included in the chosen edition and token/model assumptions fit the workload.

Which is better for enterprise governance?

Freshdesk Enterprise and Freshdesk Omni Enterprise provide a cleaner set of mainstream enterprise controls such as skill-based routing, sandbox, audit logs, IP/domain restrictions and advanced AI insights.

Zoho Desk Enterprise also provides sandbox, custom modules, skill-based routing, multi-brand help centers, IVR and deep workflow customization at only $40 per user per month annually.

Freshdesk may feel easier to govern across a conventional global support organization. Zoho offers exceptional capability per dollar but can demand more platform expertise.

Which is easier to budget?

Zoho Desk is easier if the organization mainly cares about seat licensing because its edition prices are low and transparent.

However, the total Zoho environment can include telephony providers, messaging usage, marketplace extensions, adjacent Zoho applications, light users and API expansion.

Freshdesk publishes clear seat prices but also has additional AI Agent sessions, Freddy AI Copilot, Connector App tasks, MCP actions, day passes, telephony and separate Freshdesk Omni pricing.

Both products therefore need a total-cost model. Zoho still starts from a much lower license baseline.

Freshdesk limitations

The biggest Freshdesk mistake is assuming the $19 Growth plan is the equivalent of every cross-channel Zoho Desk configuration. Core Freshdesk is positioned as email-first. If the business needs a unified omnichannel workspace, budget Freshdesk Omni starting at $29 rather than comparing only the $19 headline price.

Zoho Desk limitations

The biggest Zoho Desk mistake is buying solely on the $7 Express price and assuming every advanced feature is included. Express is designed for teams of five or fewer. Knowledge, messaging, telephony, Blueprint, multi-department, sandbox, skill routing and multi-brand capabilities appear progressively across Standard, Professional and Enterprise.

Which should you choose?

Choose Freshdesk if you want a support platform that is easy to understand, quick to implement and strong across ticketing, knowledge, automation, analytics and AI. Growth at $19 is a solid email-first help desk, and Freshdesk Omni Growth at $29 provides a clean multichannel upgrade path. Freshdesk is particularly attractive when your team values usability, has limited administration capacity or already uses Freshworks. See the Freshdesk review, Freshdesk pricing guide, and Freshdesk alternatives.

Choose Zoho Desk if your primary goal is maximizing functionality per dollar. A permanent 3-user Free edition, $7 Express, $14 Standard, $23 Professional and $40 Enterprise pricing create an unusually low-cost path from basic ticketing to advanced AI, telephony, Blueprint, multi-department workflows, sandbox and multi-brand support. Zoho Desk is especially compelling if your business already uses Zoho CRM, Zoho One or other Zoho products. See the Zoho Desk review, Zoho Desk pricing guide, and Zoho Desk alternatives.

If the decision remains close, build the same proof of concept in both products. Test email intake, one messaging channel, knowledge deflection, SLA escalation, routing, one approval-heavy workflow, AI assistance, one CRM integration and one executive report. Track setup hours, administrator effort, agent time per ticket, AI cost, self-service deflection and total monthly spend. Zoho Desk should prove that its lower price does not create unacceptable administration overhead. Freshdesk should prove that its cleaner operating model saves enough time to justify the higher license cost.

Final decision guide

How we compared Freshdesk and Zoho Desk

Sources