Freshdesk
AI-powered help desk for ticketing, shared inboxes, self-service, automation, routing, analytics and customer support integrations.
Freshdesk provides ticketing, shared inboxes, customer portals, knowledge bases, analytics, SLA/routing controls and Freddy AI features across Growth, Pro and Enterprise. Pro and Enterprise add deeper routing, reporting, collaboration and governance.
G2 currently rates Freshdesk 4.4/5 from 3,777 reviews and Capterra rates it 4.5/5 from 3,486, with 4.5 ease of use and 4.5 customer service. Users commonly praise a quick learning curve and organized ticketing while noting customization, seat-cost and performance limits in some advanced cases.
Freshdesk publishes straightforward annual pricing—Growth $19, Pro $55 and Enterprise $89 per agent/month—and a 14-day Enterprise trial. A current Free Program offers up to two agents for six months, but it is time-limited rather than a permanent free tier.
Freshdesk connects through 1,000+ ready-to-install integrations and Freshworks describes an ecosystem of 1,200+ enterprise apps. Freshworks' Trust Center publishes ISO/IEC 27001:2022, SOC-related materials, encryption, MFA, RBAC, logging and other security controls.
Scored by Vishal Singh
Quick facts
- Vendor
- Freshworks Inc.
- Pricing model
- paid
- Plan pricing
- $19/agent/mo billed annually Vendor source checked; not a hands-on review
- Free plan
- Yes — check limits
- Free trial
- Yes — check eligibility
- Last verified
- Not yet verified
About Freshdesk
Freshdesk is Freshworks' help-desk platform for managing customer support through ticketing, shared inboxes, knowledge bases, customer portals, automations, routing, analytics and Freddy AI. Its current paid tiers range from Growth to Enterprise, with a 14-day trial and a separate limited Free Program for small teams.
Best for
Small and midsize support teams that want approachable ticketing, self-service, automation and AI with transparent list pricing and a large integration ecosystem.
Freshdesk pros and cons
Pros
- Growth starts at $19/agent/month billed annually with clear public pricing.
- Strong ticketing, shared inbox, knowledge base and customer portal fundamentals.
- Freddy AI Agent is included with an initial session allowance on paid tiers.
- G2 and Capterra show consistently strong ease-of-use and overall satisfaction.
- 1,000+ ready-to-install integrations plus enterprise security controls.
Cons
- −The current Free Program is limited to six months and two agents, not a permanent free tier.
- −Advanced routing, dashboards, security and governance require higher tiers.
- −AI Copilot, extra AI sessions, connector tasks and day passes cost extra.
- −Some reviews mention customization/role limits or performance friction in complex setups.
- −Per-agent pricing can become expensive as support teams grow.
Features
Platforms
Integrations
Pricing
Limited Freshdesk Free Program for up to two agents for six months. It is designed for small businesses/startups and is not a permanent free tier.
$19/agent/month billed annually. Entry paid tier for AI-powered email support.
$55/agent/month billed annually. Adds deeper routing, multilingual support, reporting and collaboration.
$89/agent/month billed annually. Adds enterprise AI insights, routing, sandbox and security/governance capabilities.
Official pricing / availability source · Checked 6 October 2026. Confirm current taxes, regional terms and allowances. A listed plan is not necessarily the cheapest option.
Editorial verification: Not yet verified. Check the vendor's site for current pricing.