Customer Support Software
Browse customer support software products. Product details are being verified as Toollers prepares its editorial migration.
11 published tool profiles in this category
How we evaluate tools in this category
We evaluate tools against consistent category-specific criteria such as capability, usability, integrations, pricing transparency and value. Hands-on testing is only claimed when testing evidence is recorded.
Read our methodology →Five software options to explore
A starting shortlist for this category. Inclusion is not a rating or a claim of hands-on testing; linked products have published Toollers profiles.
Compare tools in this category
| Tool | Pricing | Editorial score | Rated variables | Free plan | Tested | |
|---|---|---|---|---|---|---|
| Crisp | Free: $0 for 2 seats; Mini: $45 per workspace/month; Essentials: $95; Plus: $295 | 4.3 | Features and capabilities 4.5Usability and implementation 4.3Pricing and value transparency 4.1Integrations, security and trust 4.4 | Yes | Tested | View → |
| Freshdesk | $19/agent/mo billed annually | 4.6 | Features and capabilities 4.6Usability and implementation 4.6Pricing and value transparency 4.5Integrations, security and trust 4.7 | Yes | Tested | View → |
| Genesys Cloud CX | $75/user/mo billed annually (Genesys Cloud CX 1, named license) | 4.2 | Features and capabilities 4.8Usability and implementation 4.0Pricing and value transparency 3.6Integrations, security and trust 4.5 | Not verified | Tested | View → |
| Gist | $19/mo | 4.5 | Features and capabilities 4.7Usability and implementation 4.4Pricing and value transparency 4.5Integrations, security and trust 4.4 | Yes | Tested | View → |
| Gorgias | Starter $10/month for 50 helpdesk tickets, up to 3 agents; AI Agent, Voice and SMS usage charged separately when enabled | 4.4 | Features and capabilities 4.7Usability and implementation 4.5Pricing and value transparency 3.7Integrations, security and trust 4.5 | Not verified | Tested | View → |
| Intercom | Essential $39/seat/month month-to-month or $29/seat/month billed annually; temporary new-customer annual promotion advertises $19/seat/month; Fin outcomes additional | 4.4 | Features and capabilities 4.8Usability and implementation 4.4Pricing and value transparency 3.8Integrations, security and trust 4.7 | Not verified | Tested | View → |
| Olark | Free: one agent and 20 chats/month; paid human live chat from $29/agent/month monthly or $23 billed annually | 4.1 | Features and capabilities 3.8Usability and implementation 4.4Pricing and value transparency 4.2Integrations, security and trust 4.0 | Yes | Tested | View → |
| Smartsupp | Free: 25 conversations/month; paid Solo from $17/month equivalent billed annually ($204/year); Mira AI separately from $16/month equivalent billed annually | 4.3 | Features and capabilities 4.3Usability and implementation 4.5Pricing and value transparency 4.1Integrations, security and trust 4.1 | Yes | Tested | View → |
| Superchat | Free plan; Basic €89/month displayed, net of tax; standard 12-month minimum contract | 3.8 | Features and capabilities 4.3Usability and implementation 4.2Pricing and value transparency 3.0Integrations, security and trust 3.7 | Yes | Tested | View → |
| Tidio | $24.17/mo billed annually | 4.6 | Features and capabilities 4.7Usability and implementation 4.7Pricing and value transparency 4.1Integrations, security and trust 4.9 | Yes | Tested | View → |
| Zendesk | $19/agent/mo billed annually | 4.5 | Features and capabilities 4.9Usability and implementation 4.4Pricing and value transparency 3.8Integrations, security and trust 5.0 | Not verified | Tested | View → |
All tools in this category
Crisp
Live Chat SoftwareWorkspace-priced live chat and omnichannel support inbox with knowledge base, workflows and credit-based AI assistance.
Freshdesk
Help Desk SoftwareAI-powered help desk for ticketing, shared inboxes, self-service, automation, routing, analytics and customer support integrations.
Genesys Cloud CX
Customer Support SoftwareCloud contact-center platform with voice, digital channels, workforce tools and AI.
Gist
Customer Support SoftwareAll-in-one customer support and marketing platform with live chat, inbox, knowledge base, bots, email marketing, automation and customer data.
Gorgias
Help Desk SoftwareEcommerce helpdesk with Shopify order actions, shared customer conversations and usage-billed AI automation.
Intercom
Customer Support SoftwareAI-first support inbox, live chat, knowledge center and Fin automation priced by seats plus completed AI outcomes.
Olark
Live Chat SoftwareStraightforward human-operated website chat with per-agent pricing, optional PowerUps and a separate AI website agent.
Smartsupp
Live Chat SoftwareLive chat and multichannel ecommerce conversations with team plans, automation flows and optional Mira AI Agent.
Superchat
Customer Support SoftwareTeam inbox for WhatsApp, customer messages and workflow automation
Tidio
Live Chat SoftwareAI-powered customer support platform with live chat, ticketing, automation Flows, shared inbox and Lyro AI Agent.
Zendesk
Help Desk SoftwareAI-powered customer service platform for ticketing, messaging, live chat, voice, knowledge, automation, analytics and omnichannel support at scale.