Smartsupp
Live chat and multichannel ecommerce conversations with team plans, automation flows and optional Mira AI Agent.
Multichannel live chat, ecommerce focus, automated flows and optional AI agent suit small stores; sophisticated desk needs higher tiers.
One-snippet widget, ecommerce plug-ins and G2 usability reports support straightforward rollout.
Free tier and public annual USD tiers are visible, but monthly rates, VAT and separately metered AI add complexity.
Supported storefront integrations, developer API/MCP and privacy terms; no independent security or performance audit.
Scored by Surabhi Singh
Quick facts
- Vendor
- Smartsupp
- Pricing model
- Limited Free plan; customer-service Solo/Plus/Expert/Ultimate charged monthly or annually; annual-priced USD headline rates; separate per-conversation Mira AI Agent plan
- Plan pricing
- Free: 25 conversations/month; paid Solo from $17/month equivalent billed annually ($204/year); Mira AI separately from $16/month equivalent billed annually
- Free plan
- Yes — check limits
- Free trial
- Yes — check eligibility
- Last verified
- 11/6/2026
About Smartsupp
Smartsupp provides a website live-chat widget, visitor conversation dashboard and connected messaging inbox for online merchants and customer-facing teams. It is positioned for shops that want pre-sale answers, product guidance and sales or customer service conversations without implementing a full contact-center platform. The current public pricing has five Customer Service packages: Free, Solo, Plus, Expert and Ultimate. Its 2026 USD page shows the annual-billed monthly equivalents of Free $0, Solo $17, Plus $25, Expert $83, and Ultimate from $280; billing monthly is available, but different monthly checkout rates were not conclusively verified for this research, so those are not represented as identical amounts. Free offers one operator, one website, a maximum of 25 conversations monthly and 14 days of chat history. Paid plans include unlimited ordinary human conversations, with Solo for one operator and three connected email addresses, Plus for three operators and ten email addresses, and Expert for five or more operators, up to three websites and fifty email addresses. Solo includes basic automated messages and fifty AI reply assists monthly; Plus adds automated flows, developer API/MCP and 250 reply assists; Expert includes premium support and 500 reply assists. Only 25 conversations and 14 days of history on Free; annual-billed headline rates and metered Mira AI are separate cost dimensions.
Best for
Small and medium ecommerce stores that need chat-to-sale interactions, website visitor context and WhatsApp/Messenger/Instagram plus optional AI automation.
Smartsupp pros and cons
Pros
- Free live chat supports a single operator and makes it easy to check demand before committing.
- All paid customer-service plans include unlimited ordinary human conversations.
- Solo and Plus have relatively accessible published annual-billed rates for one- and three-person shops.
- Live chat, WhatsApp, Messenger, Instagram and eligible email inboxes can be handled in one dashboard.
- Flows, AI reply assistance, MCP/API connectivity and optional Mira AI can expand a small support workflow.
Cons
- −Free is capped at 25 conversations monthly and retains history for just 14 days.
- −The advertised $17/$25/$83 rates are annual-billed monthly equivalents; rolling monthly billing costs more.
- −Advanced flows, MCP and API connectivity are gated above Solo.
- −Mira autonomous conversations require a separately metered AI plan rather than the included agent-reply allowances.
- −Additional Expert operator seats, region-specific VAT and messaging integrations can increase the total.
Features
Platforms
Integrations
Pricing — verified 11/6/2026
What you’ll actually pay
Free forever; one operator on one website, up to 25 regular chats per month and 14-day conversation history.
From $17/month equivalent billed annually; $204/year baseline before VAT and account adjustments.
From $25/month equivalent billed annually; $300/year baseline. Published as most popular.
From $83/month equivalent billed annually; $996/year baseline, for larger multi-site teams.
Displayed from $280/month in the annual-billed plan comparison; actual custom operator, sites and email limits need a sales quote.
Separate $16/month equivalent when billed annually for 100 autonomous AI conversations monthly ($192/year); choose higher volumes at additional cost.
Official pricing / availability source · Checked 6 November 2026. Confirm current taxes, regional terms and allowances. A listed plan is not necessarily the cheapest option.
Editorial verification: 11/6/2026. Check the vendor's site for current pricing.
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