LiveChat
Customer communication platform for real-time website chat, lead engagement, support workflows, reporting, AI assistance and integrations.
LiveChat provides mature real-time chat, routing, campaigns, visitor context, reports, ecommerce tools, mobile access, AI-assisted features, ticketing/HelpDesk connections and enterprise administration. Several advanced reports, management functions and API capacities remain tier- or add-on-dependent.
Current G2 and Capterra data strongly support intuitive setup and reliable day-to-day agent workflows, with Capterra reporting 4.6/5 ease of use and customer service. A minority of recent reviews mention connection/lag issues, setup friction and billing/subscription frustrations.
LiveChat clearly publishes annual and monthly per-user prices, a 14-day no-card trial and Enterprise custom pricing. Costs can rise quickly with team size, paid Marketplace apps and API packages, and already processed payments are non-refundable.
LiveChat documents 200+ Marketplace integrations, open API/custom apps, 256-bit SSL, permission controls, SSO options, GDPR compliance, HIPAA readiness and CSA STAR certification. Some public security material still references Privacy Shield, so that legacy statement is not treated as current cross-border certification.
Quick facts
- Vendor
- Text
- Pricing model
- paid
- Plan pricing
- $19/user/mo billed annually
- Free plan
- Not confirmed
- Free trial
- Yes — check eligibility
- Last verified
- 9/28/2026
About LiveChat
LiveChat is a customer communication platform for real-time conversations with website visitors and customers. It combines customizable chat widgets, routing and assignment, proactive campaigns, visitor context, team management, reporting, mobile apps, AI-assisted features, ecommerce workflows and a marketplace with more than 200 integrations.
Best for
Businesses that need mature website live chat for sales or support and value broad integrations, team routing, reporting and enterprise administration.
LiveChat pros and cons
Pros
- Current official pricing includes a 14-day free trial with no credit card required.
- LiveChat supports proactive engagement, routing, visitor context, reports, mobile apps and customizable chat widgets.
- The Marketplace provides more than 200 integrations across CRM, ecommerce, analytics, messaging and support tools.
- Current independent reviews strongly support ease of use and customer-service quality.
- Security documentation covers encrypted communications, permissions, SSO options, GDPR, HIPAA readiness and CSA STAR certification.
Cons
- −Pricing is per user/agent, so total subscription cost scales directly with team size.
- −Several advanced reporting and management capabilities require higher tiers.
- −Marketplace apps and higher API request packages can introduce additional monthly charges.
- −Processed subscription payments are non-refundable.
- −Some recent reviews report connection/lag, billing or subscription-management frustrations despite strong overall ratings.
Features
Platforms
Integrations
Pricing
Current pricing is $25 per user/month on monthly billing or $19 per user/month billed annually. Starter includes one user, tracking for up to 100 visitors, one recurring campaign, 60-day chat history, basic widget customization and 24/7/365 support.
Current pricing is $59 per user/month monthly or $49 per user/month billed annually. Adds tracking for up to 400 visitors, unlimited campaigns/history, full widget customization, basic reporting and unlimited users billed per active account.
Current pricing is $89 per user/month monthly or $79 per user/month billed annually. Business adds advanced reporting and expanded management capabilities intended for customer service departments.
Custom-priced Enterprise plan for larger organizations that need dedicated account management and enterprise-level requirements.
Official pricing / availability source · Checked 29 September 2026. Confirm current taxes, regional terms and allowances. A listed plan is not necessarily the cheapest option.
Editorial verification: 9/28/2026. Check the vendor's site for current pricing.