Olark
Straightforward human-operated website chat with per-agent pricing, optional PowerUps and a separate AI website agent.
Solid dedicated live chat, automation rules, tags, transcripts and analytics, but less built-in omnichannel breadth than full support suites.
G2 users frequently note easy chatbox installation, intuitive agent console and fast adoption.
Public $29/$23/$19 per-seat options, free tier and PowerUp rates; separate $400 AI package and prepayment complicate comparisons.
JavaScript API, webhooks, established help desk/analytics connectors and documented administration; no Toollers security audit.
Scored by Aditya Verma
Quick facts
- Vendor
- Olark
- Pricing model
- Free 20-chat trial account; human live chat per agent per month with 1- or 2-year prepaid discounts; optional PowerUps; separate annual-billed AI Website Agent
- Plan pricing
- Free: one agent and 20 chats/month; paid human live chat from $29/agent/month monthly or $23 billed annually
- Free plan
- Yes — check limits
- Free trial
- Yes — check eligibility
- Last verified
- 11/6/2026
About Olark
Olark is a website live-chat service focused on real-time conversations between visitors and human sales or customer support agents. Teams embed an Olark chatbox, receive notifications as visitors arrive, use saved replies and automated greetings, tag chats and consult conversation transcripts or chat analytics. The product particularly suits teams that prefer a dedicated website chat channel to an all-in-one social and ticketing platform. The current public Olark FAQ lists $29 per agent per month on an uncapped month-to-month standard plan, or discounts to $23 per agent per month when a year is paid upfront and $19 per agent per month for a prepaid two-year term. Features such as unlimited chats, transcripts, visitor profiles, offline messages and canned responses apply to standard paid seats, without escalating to a feature tier simply to add agents. Olark also offers a one-person free account limited to 20 chats per month and a 14-day full-featured trial. Optional PowerUps add $29–$99 monthly flat fees for selected extensions, so a small support team should budget those explicitly. Separately, Olark now advertises an AI Website Agent powered by its Aiden engine at $400 per month billed annually ($4,800 annually), with unlimited AI conversation usage and one human agent seat, and extra human agents at $29 per month. The free tier is limited to 20 chats/month; AI automation is a separate higher-cost annual offer, and native mobile support is absent.
Best for
Small organizations that want simple staffed website chat, unlimited paid human conversations and predictable per-agent charges without a large help desk suite.
Olark pros and cons
Pros
- Simple install and straightforward agent console make human live chat approachable.
- The paid human plan includes unlimited visitor conversations with a published per-agent price.
- Free access supports one agent and 20 monthly chats, while a 14-day trial lets teams evaluate paid capabilities.
- Annual and two-year prepaid options have published $23 and $19 per-seat monthly equivalents.
- Chat tags, transcript histories, visitor information, integrations, webhooks and JavaScript API add practical depth.
Cons
- −One-person Free access caps conversations at just 20 per month.
- −No native Olark mobile app is provided according to the official FAQ.
- −PowerUps cost an additional $29–$99 monthly and may be needed for specialized workflows.
- −Broader omnichannel ticketing and social-support workflows are not the focus of the standard human chat product.
- −The new AI Website Agent starts at a separate $400 monthly-equivalent annual contract, not at $29.
Features
Platforms
Integrations
Pricing — verified 11/6/2026
What you’ll actually pay
Free account for a single agent with at most twenty chats monthly and limited standard functionality.
$29 per human agent per month without an annual contract; unlimited chats and standard features.
$23 per agent per month equivalent, billed as a full one-year contract at signup ($276 per agent/year).
$19 per agent per month equivalent when prepaid for two years ($456 per agent/two years); no annual-billed 12-month equivalent is implied.
$400/month equivalent billed annually ($4,800/year), separate from human-only live chat, includes one human seat.
Custom negotiated terms for larger or regulated teams; ask the vendor for a quote.
Official pricing / availability source · Checked 6 November 2026. Confirm current taxes, regional terms and allowances. A listed plan is not necessarily the cheapest option.
Editorial verification: 11/6/2026. Check the vendor's site for current pricing.
Alternatives to Olark
