Olark Pricing: Live Chat Seats and Aiden AI Costs

See the Olark Toollers product profile for its catalog identity and category.

Olark's current main pricing page lists human-operated live chat at $29 per agent per month. It also offers a Standard AI Website Agent powered by Aiden for $400 per month billed annually, or $4,800 upfront for a year. That AI package includes one human agent seat, with additional human seats shown at $29 each per month.

There is also a small free chat account with one agent and up to twenty conversations per month, plus a fourteen-day live-chat trial without a credit card. Enterprise or customized packages are quote-based. This is not one simple $29 plan that includes every new AI capability.

We checked the live Olark pricing page, its longer-standing pricing and FAQ pages, AI release notes, seat documentation, refund terms and cancellation instructions on November 7, 2026 UTC. Some older official pages still advertise one- and two-year human-seat discounts and previous AI bundles, so contract-specific checkout confirmation matters.

Olark pricing at a glance

Olark mainly sells a website conversation channel. A human live-chat team pays per active agent seat, while the newer Aiden package charges a fixed annual subscription for an AI website agent plus one included human seat. More human seats can be added to that AI arrangement.

The current primary page names Standard AI Website Agent and custom enterprise packages. It separately advertises human-only live chat at $29 per agent monthly. The older pricing-tier page uses the labels Olark and Pro Olark, and a separate old page describes legacy chatbot packages. Those are not safe substitutes for today's Aiden quote.

Olark's FAQ still documents a one-year prepaid human-seat rate of $23 per agent monthly equivalent and a two-year prepaid equivalent of $19. The current primary page does not repeat those discounts. Ask sales or the billing screen whether a new account remains eligible before treating either as a new-purchase price.

Free plan: one agent, twenty chats

The official FAQ says a new Olark account starts with a fourteen-day trial of the standard paid features. Afterward, the customer may downgrade to a permanent limited free account instead of choosing a subscription. That free account supports one agent and a maximum of twenty chats per month.

The free option is useful for a small website that needs occasional human chat and wants to learn whether visitors use the channel. It is not equivalent to the unrestricted paid product. The detailed comparison marks several reporting and advanced functions as paid-only, so verify a feature before building a long-term free workflow around it.

Olark's free-limit help explains how it counts conversations, including the distinction between one-way messages and a two-sided chat. A buyer approaching twenty monthly chats should review the published definition and move to a paid seat if the site needs consistent chat coverage.

No separate permanent free Aiden AI agent is advertised in the current pricing. The free site preview for AI is a way to inspect potential responses, not evidence of a permanently free autonomous bot subscription or a full production pilot.

Human-only live chat: $29 per agent monthly

The current main pricing page calls its human-only offering full-featured Live Chat, no AI, at $29 for each agent per month. The separate standard pricing page lists chat transcripts, visitor information, canned responses, routing and other ordinary live-chat tools across paid seats.

For a one-person operation the base published monthly amount is $29. A three-person live-chat team at the same reference would pay 3 × $29 = $87 per month before optional PowerUps or any additional service charges. This is a seat calculation, not a per-message or per-visitor fee.

Olark's user-type help explains that an Account Owner, Admin and ordinary Agent all count toward the seat total because each can chat. A business should not assume an admin is a free observer or that a shared login is an acceptable way to avoid paying for capacity.

The vendor's FAQ says agents may be added and removed and the price adjustment takes effect in the next billing cycle. Before downgrading, verify that the agent count on the Billing page actually changed, since deactivating an employee and reducing purchased seats can be separate steps.

One-year and two-year legacy discounts

The current Olark FAQ still quotes $23 per agent per month equivalent on a one-year contract, paid in full at signup. It also quotes $19 per agent monthly equivalent on a prepaid two-year arrangement. The cited discounts are 21% and 35% versus $29 respectively.

These figures are documented but are not displayed as new checkout selections on the current main pricing page. They may represent an ongoing human-chat offer or legacy terms. The appropriate wording for a buyer is published FAQ reference, subject to confirmation of actual current eligibility and contract details.

If a one-year $23 rate is approved, one seat represents 12 × $23 = $276 paid upfront for the year. A three-agent team at that same term would represent $828 for a full year. A two-year $19 reference gives 24 × $19 = $456 per seat for the entire two-year term.

Those are arithmetic illustrations of the stated FAQ rates, not promises that new accounts will be offered these discounts. Annual and two-year prepayment also create a different cancellation exposure from a month-to-month subscription. Ask when renewal happens and whether seats can change midterm.

Standard AI Website Agent: $400 monthly equivalent

Olark's newer Aiden-based Standard AI Website Agent is advertised at $400 per month billed annually, explicitly $4,800 per year. The package includes unlimited AI conversations under the published offer, one human agent seat, proactive engagement, lead capture, automatic FAQ or knowledge updates and human handoff.

Unlike usage-metered AI tools, the current page states there are no token limits or conversation overage fees for the included AI activity. That claim applies to the defined Standard AI Website Agent package. It does not establish that third-party communications, custom development or extra human seats are free.

One human agent seat is included in the $400 monthly equivalent. Additional human operators are advertised at $29 each monthly. The vendor itself gives examples of two total human seats at $429 per month and three at $458 per month under the AI package reference.

The $400 is a monthly equivalent of an annual commitment, not a contract allowing a buyer to buy a single month for $400 and walk away. The stated $4,800 annual upfront amount is the more useful budget reference, and additional-seat invoicing should be checked on the signed order.

Olark's October 27, 2026 update also describes an AI assistant that can answer after hours, collect lead details, display proactive messages and work with an online product catalog under supported integrations. Feature availability varies by setup and connected systems, so it is important to scope the actual deployment.

Enterprise and custom packages

The main pricing page invites buyers needing regional routing, multiple teams, advanced integrations, custom workflows, personalized SLAs, SSO, legal side letters or other enterprise conditions to contact sales. There is no universal monthly enterprise price in that current listing.

The older Pro Olark page describes concierge support and custom contracts, but an organization should not infer that every legacy chatbot feature is included at a fixed price in the current Aiden package. Request a written list of products, implementation services, capacity and ongoing support.

For a regulated or multi-brand organization, the contract needs to clarify identity management, data processing, service targets, the number of sites, supported channels and security-review obligations. A custom quote cannot be evaluated responsibly using only a generic $29 human-seat number.

PowerUps are extra, not part of the base seat

Olark's standard pricing page and FAQ describe optional PowerUps for enhanced features. Published references include cobrowsing at $99 per month, removing Olark branding at $59, live-chat translation at $29, and visitor-insights variants at $59 or $99.

The historical page says PowerUps are flat monthly add-ons independent of how many agents use the account. Because the new main pricing page does not itemize them, confirm each PowerUp's present compatibility, price and renewal conditions before including a particular feature in a modern quote.

Cobrowsing is a concrete example. It can help a human operator guide someone through a page, but a company that requires it should add the published $99 monthly reference to the appropriate human-seat price only after confirming current checkout availability.

Removing the vendor's branding is also a paid enhancement according to the standard price grid. Buyers should see the actual chatbox appearance during a permitted preview and confirm whether a white-label option is available with the selected standard or AI product.

Scenario one: a small human-operated team

Suppose a company wants two agents to answer business-hour website chats, without an AI responder. Using the current $29 monthly seat reference, the base monthly charge is 2 × $29 = $58. Three normal months would be $174 before optional PowerUps.

If the same company needs live translation and the older $29 PowerUp quote remains available, the illustrative subtotal would be $58 + $29 = $87 monthly. That figure is only a conditional example because the newer main pricing page does not confirm PowerUp availability in checkout.

The real decision is whether two staff can cover the required hours and whether traffic produces worthwhile conversations. Unlimited paid human chats do not create unlimited staff availability. Offline contact forms and routing rules can help, but work still needs an assigned owner.

Scenario two: an annual human-seat commitment

A five-agent team paying the uncommitted $29 monthly reference has a $145 monthly seat base. Across twelve steady months, that equals $1,740 before additional services and taxes. This does not require assuming a discount that may not appear in a new account.

At the older FAQ's $23 one-year equivalent, five approved seats would mean 5 × $23 × 12 = $1,380 upfront. The apparent $360 difference is meaningful only if the rate and prepayment terms are offered at the buyer's current checkout.

If staffing changes seasonally, a twelve-month commitment could cost more than a flexible month-to-month arrangement despite the published discount. Calculate the number of seats needed in each month and ask when changes take effect under a prepaid contract.

Scenario three: an AI-first website

For an AI website agent with one included human seat, the advertised annual price is $4,800. For three human seats total, the vendor's public example is $458 monthly equivalent, combining the $400 AI reference and $58 for two additional operators.

A twelve-month arithmetic comparison of that published combined rate would be $5,496 before taxes and nonincluded services. However, the page expressly labels the $400 base as annual-billed and does not fully explain the collection schedule for additional seats. Confirm both amounts on the order form.

The intended value is coverage when humans are unavailable and automated handling of repetitive visitor questions. The source does not prove that the AI would resolve a particular organization's problems, convert leads at a known rate or outperform staff. A buyer needs an observed trial or demo before forecasting savings.

Two billing units, two different business cases

Human-only Olark has a simple staffing equation: required agent seats multiplied by the rate applicable to the billing term. AI-enabled Olark has a fixed annual AI package plus any extra human agents and approved add-ons. Those two arrangements should not be blended into a fictitious $29 AI plan.

For a site with twenty basic chats monthly, the limited free tier may suffice. A service team receiving hundreds of chats but staffed only during business hours may fit the human-only product. A high-volume lead generation operation wanting coverage overnight may need an AI proposal.

The AI offering advertises unlimited AI conversations without overage fees. Even so, the company must plan for incorrect answers, handoffs, content maintenance and lead processing. Avoid interpreting unlimited messages as a guarantee of unlimited successful resolutions or qualified leads.

Free trial and purchase process

The main pricing page offers a fourteen-day trial of human live chat with no credit card required. Its AI page also offers a free website preview, and refers buyers to sales for the AI package. A free preview should not be described as a full fourteen-day production AI subscription unless the vendor confirms the trial scope.

Olark's trial FAQ says new accounts can explore ordinary chat features, add agents and inspect the console. At trial end, they can choose a paid plan or a limited free plan. Remove unused agent seats before billing starts if the chosen plan will charge by human operator.

A controlled evaluation should include a test visitor message, a staffing handoff, an offline contact form, a transcript, a security setting and an export.

Cancellation, refunds and data

The current help center says self-service subscriptions can be canceled from the Billing page, with some legacy, PowerUp and Pro arrangements requiring support. Its cancellation guide cautions that removing agents may not automatically reduce the subscription's seat count.

Olark's refund article says full refunds may be considered for missed cancellations near trial completion or renewal, subject to its process. It specifically warns that a partial refund generally would not be offered a year into a two-year term and describes a sixty-day window for some unused-service refund requests.

Those are documented examples, not a universal money-back guarantee. Cancel first using the required account process and then submit an eligible refund request. Check the current terms and actual contract when dealing with AI annual prepayment or custom enterprise conditions.

Before leaving, preserve chat transcripts and any customer details needed for legal or service continuity. The vendor provides searchable paid transcript archives and CSV reporting, but CSV metadata should not be assumed to contain every message body. Choose an authorized transcript export route and inspect the result.

Choosing the right Olark plan

Start with the free account only if one agent and twenty monthly chats are enough. Human-only $29 seats fit websites requiring real-time conversations with staff and straightforward chat routing. Confirm any discount on a longer term rather than importing an old FAQ amount into the current checkout.

Consider Standard AI Website Agent when continuous coverage, automated FAQs and qualifying visitors are central to the business case and an annual $4,800 commitment is acceptable. Request a custom contract when single-site assumptions, integrations, routing or governance requirements exceed the public package.

Research method and purchase checklist

We checked current official pages on November 7, 2026 UTC, prioritizing the new /pricing page for active headline offers and using older /faq and /plan-pricing content only as explicitly dated or potentially conflicting secondary references. We did not buy Olark, view an authenticated checkout or perform a firsthand workspace test.

The Toollers export lists Free and annual-discount references, but its general freePlan and freeTrial fields are blank while its plan records include both. Its 4.1 score and tested flag have no supplied named test record. Those fields require editorial verification before importing article-level author, reviewer or rating claims.

Ask for a current quote showing human seats, chosen term, actual prepaid amount, AI availability, trial scope, PowerUps, extra channels, renewal, taxes and cancellation. Obtain the quote in the billing entity's currency; we have not converted the published USD references into another currency.