Crisp Pricing: Plans, Seats and Hugo AI Costs

See the Crisp Toollers product profile for its catalog identity and categories.

Crisp has a permanent Free tier and three advertised paid workspace plans: Mini at $45, Essentials at $95 and Plus at $295 per workspace per month in the public USD price grid. Each plan includes multiple agent seats, but limits differ for customer profiles, inboxes and monthly Hugo AI credits. Enterprise is custom-priced.

The published grid does not state a verified discounted annual monthly equivalent for every tier. Crisp supports yearly subscriptions, but its help center says the annual amount is collected in advance at renewal. We therefore show the public monthly references and leave the annual discount unquoted until an account-specific annual checkout is confirmed.

We checked the official pricing chart, feature matrix, Hugo billing help, plan-change instructions, annual-billing article and terms on November 7, 2026 UTC. A workspace subscription is separate from AI top-ups, eligible paid limits, extra Plus agents, and some connected communication services.

How Crisp pricing works

Crisp charges for a workspace, which is a shared customer-conversation environment for a business team. The price is not multiplied by every included seat. A workspace can connect a website widget, email and supported social channels according to its plan, rather than requiring one subscription for each domain.

This structure matters for support managers. Four people answering chat can share a Mini workspace at the published $45 base rate, provided they fit its restrictions. Ten users can fit the Essentials seat allowance at $95. More agents, additional workspaces, and consumption-based services can change that effective total.

The vendor says ordinary conversation count is not the main subscription billing unit. That does not mean every resource is unlimited: monthly AI credits, customer records, sub-inboxes, channel connections and rate limits vary. Buyers need to model both team access and the actual work the team plans to perform.

Plans at a glance

The public USD grid gives Free $0, Mini $45, Essentials $95 and Plus $295 per workspace per month. Included seats are two, four, ten and twenty or more respectively. The detailed comparison lists additional Plus agents at $10 per agent per month; it does not establish that the same add-on exists on every lower tier.

Customer-profile caps are 100 on Free, 5,000 on Mini, 50,000 on Essentials and 200,000 on Plus. A profile limit is distinct from a cap on messages exchanged with a customer. Compare the expected number of retained contacts with the plan limit before migrating years of data.

The public monthly prices do not by themselves establish a promotional annual price, taxes in your jurisdiction, or the renewal cost of a custom Enterprise agreement. Use the in-app plan selector to confirm an actual annual quote, applicable taxes, add-ons and cancellation rules before committing.

Free: useful website chat with a narrow ceiling

Free includes the website chat widget, a shared inbox and two seats. The pricing page also lists mobile apps, chat SDKs and contact forms. This is a practical no-cost way to establish a human-operated contact channel or evaluate whether visitors ask questions worth handling in a centralized place.

The Free tier is much narrower than Crisp's paid support platform. It permits 100 customer profiles, includes no Hugo AI credits and does not offer the paid-tier knowledge base, broader social messaging and advanced workflows shown on the pricing grid. A company may need to upgrade because of records or channels before agent count grows.

The word free should not be confused with a temporary full-feature trial. New accounts also receive a fourteen-day trial of paid features, but the workspace can ultimately remain on the ongoing Free offering within that tier's limits. Confirm the active plan after the trial ends.

Mini: $45 per workspace each month

Mini includes four seats, a shared email inbox, message shortcuts, chat triggers, private notes and search functions. It is a meaningful step up for a small team that needs agents to collaborate on email and website conversations without moving to a full omnichannel service operation.

The plan carries a 5,000-customer-profile limit and $5 in monthly Hugo credits. Crisp approximates that credit amount as about ninety automated conversations, but its own billing guide explains that usage changes with AI model, message length, context and number of replies. Ninety is an estimate, not a guaranteed free quota.

For four support colleagues, the base plan remains $45 for one workspace before other charges. A five-person team should not assume it can simply add a fifth Mini seat at $10. The public comparison explicitly lists that extra-seat price in the Plus column; ask whether a plan upgrade is required.

Essentials: $95 for omnichannel and knowledge

Essentials includes ten seats, 50,000 customer profiles and $25 in monthly Hugo credits. The vendor estimates approximately 450 automated conversations using those credits, again subject to how the AI is configured and what each conversation consumes.

This tier adds connections such as WhatsApp Business, Instagram messages and SMS, alongside the website and email inbox. It also introduces a knowledge base, workflow builder, analytics, routing rules and customer-data tools. For many small service departments, those capabilities define the first realistically complete Crisp support platform.

The comparison includes two sub-inboxes for Essentials. A team with one sales queue, one support queue and several independently managed regional queues should check whether that cap is workable. Crisp's limit documentation says the Essentials sub-inbox count cannot simply be raised with a self-serve quota purchase.

The $95 monthly reference is for a workspace with up to ten included seats, not $95 per agent. However, external channel fees, extra contacts, dedicated sending infrastructure or AI consumption may still become separate line items. Confirm Meta-related or carrier charges for the actual countries and channels used.

Plus: $295 for expanded support operations

Plus adds twenty or more seats, up to 200,000 profiles and $75 of monthly Hugo credits. Crisp estimates around 1,350 automated conversations from that credit allowance, but the actual number depends on token use and workflow complexity.

The vendor positions Plus for a more comprehensive AI-first support operation. Its documented additions include a customer ticket portal, broader integrations, more advanced analytics, white labeling, higher rate limits and AI task automation connected to external systems. Those are substantive changes, not only a larger seat bundle.

The plan table lists five sub-inboxes and $10 per month for an additional Plus agent. A company with twenty-three active agents would use the included-seat allowance plus whichever extra seats the checkout counts as chargeable. Verify the base seat baseline shown in the account before using a fixed total in the budget.

Plus is not automatically a lower-priced replacement for an enterprise contract. Dedicated service-level terms, bespoke integrations, personal onboarding or unusual message volumes belong in a written quote. The main reason to choose Plus should be features and workable quotas, not an assumption of unlimited everything.

Enterprise: custom contract and onboarding

Crisp also markets Enterprise for large organizations requesting dedicated onboarding, team training, personalized service-level agreements, enhanced rate limits or custom features. The published pricing page does not provide a universal Enterprise monthly price.

Procurement should request an itemized written offer with the number of workspaces, seats, AI consumption, channel connectors, integrations, data-handling requirements, support terms and annual renewal rules. Any security or uptime commitment should be checked in the actual contract, not inferred from the word Enterprise.

Monthly and yearly billing

Crisp states that subscriptions begin on monthly billing. Eligible workspaces can switch their billing option to Yearly through billing settings. The support article says the full year is paid at the next renewal, and the following renewal occurs twelve months after that.

The exact discounted annual monthly equivalents were not consistently published in the accessible USD grid we checked. It would be misleading to calculate a percentage discount or put a guessed annual rate beside Mini, Essentials and Plus. Obtain the real annual amount shown to your billing owner before making a savings claim.

For comparison, twelve separate monthly Mini charges at the advertised $45 equal $540 before extras. Essentials would be $1,140 and Plus $3,540 at unchanged standard monthly rates. These are twelve-month sums of monthly list pricing, not verified annual-prepay quotes or guaranteed renewal invoices.

The yearly guide says a prepaid year cannot be refunded on request after the annual charge. This is a material condition for a growing company that may change platforms or consolidate workspaces. A cost comparison should consider that commitment alongside any annual discount offered at checkout.

Three useful cost examples

Scenario one: a three-agent team with website chat and email can fit Mini's four included seats. One standard monthly workspace costs $45, and three steady monthly payments would total $135 before extras. The AI allowance is $5 in monthly credits, not an unlimited automation subscription.

Scenario two: a ten-agent support team needing WhatsApp, the knowledge base and routing fits Essentials' ten included seats. The displayed workspace rate is $95 per month. Two separate Essentials workspaces would have a $190 base monthly subtotal before any eligible workspace discount, channel charges, AI top-ups or other additions.

Scenario three: a business choosing Plus for its ticket portal and twenty included seats has a $295 monthly base reference. If it needs two eligible additional Plus seats at the published $10 monthly unit, the illustrative subtotal becomes $315. Verify how the selected account counts the included Plus seats first.

None of these examples predicts the AI bill or guarantees that a channel is included without third-party fees. They are arithmetic on public workspace and additional-seat amounts, with taxes, messaging charges and custom services deliberately excluded.

Hugo AI credits and pay-as-you-go

Hugo is Crisp's AI agent. Each paid tier includes dollar-denominated usage credits: $5 for Mini, $25 for Essentials and $75 for Plus. Free has none. The billing documentation says AI work is token-based and can consume credits during tests, model calls and real customer conversations.

Crisp's approximate conversation counts help a buyer size a trial, but an AI conversation with long message history may cost more than a short answer. Complexity, language, knowledge retrieval and model choice can change consumption. A marketing estimate should not be used as a contractually fixed per-conversation rate.

By default, once included credits are exhausted, Hugo stops answering automatically and the request is escalated to a human. The buyer can activate pay-as-you-go and set a spending limit to continue beyond the allowance. This is useful for continuity, but it adds consumption-based spending beyond the base workspace rate.

In the AI Agent billing area, monitor credits consumed by real use and by playground or evaluation actions. Ask whether unused credits carry forward; the terms state unused monthly AI credits expire at the next renewal. Build alerts around busy periods rather than assuming a flat number of automated answers every month.

Profiles, sub-inboxes and custom limits

The difference between 100, 5,000, 50,000 and 200,000 customer profiles is important for ecommerce, SaaS and multi-brand businesses. Profile capacity measures stored customer records, not human agents or tickets. A growing marketing database may exceed a plan limit even when the support team is small.

Crisp's limits guide describes optional increases for eligible resources, generally requiring Essentials or higher, owner permissions and a valid linked payment method. Some limits cannot be increased from the dashboard. Eligible custom limits are billed monthly alongside the other workspace items.

The guide specifically notes that Essentials has a fixed two-sub-inbox ceiling, while Plus provides more flexibility. Teams planning separate service queues should sketch the actual organization before pricing the cheapest tier that includes the word routing.

Extra messaging, integrations and taxes

Crisp's pricing FAQ says additional features can cost extra by choice, including paid integrations, additional contacts and larger agent counts. Connected services may impose their own charges. Ask for a line-item estimate whenever WhatsApp, SMS, extra social accounts, custom SMTP or third-party automation enters the design.

The published pricing page says its displayed amounts exclude VAT. It describes different tax treatment based on EU business status, VAT identifiers and non-EU location, but those statements are not a substitute for a buyer's actual invoice or local tax advice. Confirm what the checkout will charge to the legal entity.

The vendor also documents discounts for eligible student and nonprofit buyers and some multiple-workspace arrangements. Eligibility is not automatic, and published examples should not be treated as an account-specific quote. Request the approved discount and renewal conditions in writing.

Free trial and what happens afterward

Crisp advertises fourteen days of access to paid capabilities for new accounts without requiring a payment card to start. That period is suitable for verifying message routing, team invitations, one approved channel connection and the AI credit dashboard in a controlled environment.

The absence of a signup card requirement does not prove an enterprise trial will be unlimited in every feature or that API and messaging providers waive their own fees. Hugo testing can consume AI credits even during the trial. Keep a log of the features actually available and any quota warnings.

At the end of the trial, choose a paid plan that supports the needed workflows or confirm that the workspace is on Free. A Free workspace does not retain Essentials-level capabilities just because those functions were visible during the trial.

Cancellation, refunds and renewals

The current Crisp help article explains that a paid workspace can be canceled by selecting the Free tier in Billing → Plans & Subscriptions. This stops future paid renewals for that workspace without automatically canceling other workspaces under the same account.

The terms say payments are generally nonrefundable, including unused portions of annual or monthly subscriptions. The annual billing article reinforces that an upfront year cannot simply be refunded after a change of mind. Review the order form for bespoke Enterprise terms.

Before cancellation, check what happens to over-limit profiles, paid help content, the chat widget, and exported conversation records. The plan-change guide recommends verifying the active plan and absence of upcoming paid renewal after switching to Free.

Which Crisp plan should you buy?

Start with Free if two human agents and basic website chat meet the current need. Mini is a reasonable paid step when four seats, email collaboration, notes and shortcuts matter more than social channels or a hosted knowledge base.

Essentials is the relevant comparison when WhatsApp and Instagram, a help center, automation rules and reporting are required. For twenty-agent operations, customer-facing ticket portals, white labeling, extra integrated actions or more advanced analytics, assess Plus and its additional consumption limits.

For each candidate tier, list the number of workspaces and agents, expected customer profiles, necessary channels, sub-inboxes, Hugo usage and required integrations. The lowest tier that supports the actual workflow is more meaningful than the lowest advertised sticker price.

Method and buying advice

We compared Crisp's official USD pricing grid, annual-billing help, Hugo credits guide, limits article, cancellation instructions, current terms and channel materials on November 7, 2026 UTC. We did not purchase a Crisp subscription, access a private checkout or confirm discounted annual rates.

The provided Toollers export lists a research-based 4.3 metadata score and tested flag, but no documented named evaluator, paid invoice or reproducible workspace test accompanied it. Neither that metadata nor this source review is evidence of hands-on use. Author and review approval remain separate publishing tasks.

Before approving a quote, ask Crisp to confirm the exact workspace count, seats, AI spend controls, channel/provider charges, taxes, extra profiles and annual prepayment. Request one invoice example or checkout summary for your legal entity, then compare the total against other support systems using their actual billing units.