Smartsupp Pricing: Plans, Mira AI and Limits

See the Smartsupp Toollers product profile for its catalog identity and category.

Smartsupp has five Customer Service packages and a separate Mira AI Agent product. On its current English-language USD price page, Free costs $0, Solo starts at $17, Plus at $25, Expert at $83, and Ultimate from $280 per month equivalent when billed annually. The site offers monthly billing too, but these are annual-billed display rates.

The separate Mira AI Agent starts at $16 per month equivalent with annual billing for 100 automated conversations monthly. Human-agent conversation volume on paid customer-service plans is advertised as unlimited, which does not turn the Mira AI allowance into unlimited AI interactions. These two types of usage must be budgeted separately.

We checked Smartsupp's primary pricing, billing FAQ, Mira documentation, plan features, developer access rules and data privacy guidance on November 7, 2026 UTC. The displayed USD amounts exclude VAT, and account-specific billing, country and optional features may change an invoice.

Smartsupp pricing at a glance

The free plan is designed for limited traffic. It provides one operator on one site and 25 conversations per month, with 14 days of conversation history. The limit is small enough that a growing store should forecast monthly inquiries before relying on Free for an ongoing support queue.

Solo has one operator, unlimited ordinary conversations, up to three connected email addresses and basic automated messages. The currently displayed $17 monthly equivalent means an illustrative $204 annual subscription before tax. The exact rolling monthly price is not established by that annual-billed figure.

Plus expands the included operator allowance to three, provides up to ten connected email addresses, adds Flows, offers API/MCP access and lists 250 AI Reply Assists each month. The published $25 monthly equivalent means $300 over a twelve-month commitment before taxes.

Expert provides five or more operators with expansion options, up to three websites, up to fifty connected email addresses, three years of history and 500 AI Reply Assists. Its $83 monthly equivalent corresponds to $996 for twelve months at the displayed rate.

Ultimate is a sales-led package with a displayed starting reference of $280 per month on the comparison page. Operator and website limits, service arrangements, and AI usage must be confirmed with sales. A starting reference is not a fixed quote for every enterprise requirement.

Free: who can use it?

Free costs $0 and includes one operator. The present pricing page lists 25 monthly conversations and fourteen days of retained history. A chat interaction beyond the allowance requires waiting for renewal or upgrading, according to the vendor's FAQ.

Free shows access to website live chat and selected social channels, but channel eligibility, external account costs and configuration can differ. It is not a complete multichannel helpdesk and does not include the same connected email capacity as Solo or higher tiers.

One operator can be enough for a website owner who checks visitor messages personally. Yet a staff absence, seasonal demand or a promotional campaign may consume the monthly allowance rapidly. A small catalog or low traffic level does not guarantee low chat demand.

Free can establish whether visitors actually open chat, what they ask and whether the staff member can follow up. Its 14-day history is a serious limit if customer complaints or sales conversations must be retrieved weeks later.

Solo: a one-person paid inbox

Solo is listed from $17 per month equivalent billed annually. It includes one operator, unlimited ordinary conversations, one website, a one-year conversation history and three connected email accounts on the current feature comparison.

Basic automated greetings and messages can help capture attention or offer assistance while a representative works. The vendor describes 50 AI Reply Assists monthly, which help a human draft or translate replies. They are not 50 autonomous Mira conversations.

Solo fits an owner-operated shop that needs more than 25 monthly chats, or a service site where one person answers website and email inquiries. If several staff members need separate access, the included operator count forces an upgrade or another suitable plan.

The practical price check is $17 times twelve, or $204 annually at the displayed equivalent. If the team wants monthly cancellation flexibility, obtain the distinct month-to-month offer from checkout rather than assuming $17 applies to that term.

Plus: three operators and Flows

Plus is displayed at $25 per month equivalent with annual payment. It includes three operators, one website, unlimited ordinary conversations, ten connected email addresses and a one-year history. That structure can be efficient for a small team compared with buying separate seats.

Smartsupp calls its rule-based automated conversations Flows. They use configured triggers and choices to answer routine questions, collect contact details or send a visitor toward a person. A Flow can reduce repetitive replies without invoking an autonomous generative AI agent.

Plus offers 250 AI Reply Assists monthly, according to its price grid. Those are suggestions or transformations for an online human operator, not stand-alone responses to every arriving customer. Mira AI remains a separately purchased product if autonomous coverage is required.

The published comparison also names MCP and API access for Plus. A developer quickstart confirms REST API tokens on Plus, Expert and Ultimate. However, advanced chatbox JavaScript API use and direct Inbox conversation exports can require Expert or Ultimate.

At the displayed $25 equivalent, twelve months cost $300 before VAT. That is an illustrative annual base, not a quote for extra AI, channels, custom implementation or changing account terms.

Expert: larger teams, history and support

Expert starts at a displayed $83 monthly equivalent billed annually. It lists five included operators with upgrades, three websites, fifty connected email addresses and three years of conversation history. It also offers a premium support level.

The plan provides 500 monthly AI Reply Assists and advanced team features. A Smartsupp admin guide says agent groups, team shortcuts, restricted operator permissions, automatic tagging and team statistics are available from Expert, rather than every lower plan.

Extra Expert operators are shown from $24 per month in the comparison table. Verify whether that amount uses annual billing, how an operator is defined and whether extra seats can be reduced during a prepaid term.

At $83 times twelve, the annual equivalent is $996 before VAT and additions. This is a meaningful commitment for a larger team and should be compared against the expected number of staffed agents, connected sites and data retention requirements.

Ultimate: contact sales for the exact scope

Ultimate has a public reference starting from $280 monthly on the annual-billing comparison, but it is sales-led. Its operator and site allowances are described as custom, and the package includes higher-touch onboarding or support arrangements depending on the contract.

Do not interpret that starting reference as including all integration development, unlimited autonomous AI or any custom data-processing promise. Ask sales for an itemized statement of seats, sites, history, support terms, export tools, AI usage and external channel fees.

The right enterprise question is whether Smartsupp can manage the specific workflows and retention policy the buyer needs. A custom plan may be appropriate for multibrand merchants, but the final decision needs written terms instead of inferred limits.

Mira AI Agent: separate conversation billing

Mira is an autonomous website AI agent that can answer visitor questions using site content and other configured knowledge sources, recommend products and transfer difficult cases to a human. Its pricing is distinct from the customer-service Free, Solo, Plus, Expert and Ultimate subscription ladder.

The public USD starting offer is $16 monthly equivalent billed annually for 100 Mira conversations each month. One AI agent is included in that starting product, and the page describes selecting between 100 and 5,000 conversations. Custom multi-agent arrangements require sales.

Smartsupp defines a billable Mira conversation around a unique visitor session in which Mira responds. A returning visitor's later session can count again. That unit differs from a human message, an AI Reply Assist and a claimed resolution.

The vendor's example says 400 Mira conversations cost $64 monthly under the annual arrangement. This is based on its stated 100-for-$16 schedule; confirm the actual checkout at the selected quantity. Larger plans may have account-specific terms.

Mira can be purchased as a standalone subscription while the account retains the Free live-chat package. It can also be attached to a paid human inbox. The billing period follows the main subscription when added to one; monthly-only Mira on an annual main plan is not assumed possible.

Its trial offers 10 free AI conversations and a further 25 after onboarding, according to the current help center. That preview is not an unlimited 14-day AI trial. The ordinary paid customer-service plans have their own advertised fourteen-day trial.

When the paid Mira allowance runs out, help documentation says it stops replying until the quota resets or is increased. An AI-heavy store should monitor remaining sessions and assign responsibility for approving top-ups before peak traffic.

AI Reply Assistant is not Mira

AI Reply Assistant helps an online staff member draft, improve or translate a message. Solo has 50 assists monthly, Plus 250 and Expert 500 under the current grid. A reply assist only operates as a copilot when a human agent is online.

Mira responds directly to visitors, including outside staffed hours, subject to its configured sources and purchased conversation allowance. Counting these services together hides both the customer experience and actual billing triggers.

Rule-based Flows form a third category. They follow predefined branches and can greet visitors or capture contact details. Plus and above include fuller Flows, but a Flow's deterministic answers are different from Mira's natural-language responses.

Conversation, operator and history limits

Free's 25-conversation cap covers its regular messages. Paid customer-service tiers are presented as unlimited for ordinary chat volume, with different operator and channel limits. That unlimited statement does not promise infinite staff capacity, or unlimited Mira AI sessions.

Operator numbers change by tier: one on Free and Solo, three on Plus, five or more on Expert, and a custom quantity on Ultimate. An operator is a distinct person who signs into the account, so purchasing decisions should reflect active team structure.

Smartsupp's displayed retention varies markedly: fourteen days for Free, one year for Solo and Plus, and three years for Expert and Ultimate. It is risky to use Free as the only archive of customer conversations that may need follow-up later.

Connected email addresses are also tiered: Solo up to three, Plus ten and Expert fifty, while Free does not advertise the same email capacity. Count actual shared inboxes before buying, especially for multilingual or multibrand teams.

The website limit is one on Free, Solo and Plus, three on Expert, and custom on Ultimate. A business operating multiple shops may need Expert or separate accounts even when its total human chat demand is modest.

Annual pricing versus monthly payment

All the USD amounts above are published monthly equivalents for annual billing, except Free. Multiply by twelve to estimate the annual baseline, then add applicable VAT and optional products. They should not be presented as month-to-month prices.

Smartsupp's pricing page advertises savings of up to 30 percent for yearly payment and a separate monthly billing option. Check the account checkout before comparing term flexibility.

The vendor lists payments in USD, EUR, CZK and PLN. A buyer billed in another location should request the final billing currency, tax treatment and card charge details. This article does not invent currency conversions.

The subscription renews automatically under the vendor's billing guidance unless the customer disables renewal. Record the renewal date and notice requirements, particularly for prepaid annual plans with a changing number of operators.

Cancellation, downgrades and refunds

Smartsupp's help center explains automatic renewal and directs users to billing controls or support for plan changes. An immediate downgrade or cancellation should not be assumed to produce a cash refund for unused prepaid months.

Refund policy materials describe a limited first-payment guarantee and exclusions for later renewals, add-ons and unused time, subject to applicable terms. Ask support for the current English policy and contract-specific interpretation before committing to annual prepayment.

For a business changing vendors, export conversation history before reducing its tier. Direct Inbox exports are documented for Expert and Ultimate, while REST access and other data routes have separate eligibility rules. An expired account may complicate historical access.

Scenario one: a solo online store

A one-person store expects 80 customer chats each month and wants email in the same workspace. Free's 25-conversation allowance is insufficient, while Solo advertises unlimited standard conversations and three email connections. The annual-billed display suggests $204 before tax.

If that owner also wants 100 autonomous Mira sessions monthly, adding the $16 annual-billed Mira equivalent would produce an illustrative combined $33 monthly equivalent, or $396 for a year. That assumes both advertised starting packages are available together at checkout.

This scenario is useful only if the agent can answer when customers need a person. Mira may help after hours, but its knowledge sources and handoff handling still require evaluation rather than a belief that every query will resolve.

Scenario two: a three-person support group

A three-person team may fit Plus, which includes three operators and ten email connections. At the published $25 monthly equivalent, the annual baseline is $300 before VAT, add-ons or migration. This is a plan-based base, not three times a per-seat price.

If the team needs Flows, Plus provides an automation route without buying Mira. If it wants Mira as well, add the actual AI session package. The included 250 AI Reply Assists are not a substitute for autonomous conversations.

If the group grows to five operators and three sites, Expert is the closer documented tier. The cost changes to its $83 displayed monthly equivalent, plus any additional seats. Team governance and export needs may justify that upgrade independently of traffic volume.

Scenario three: a high-traffic AI storefront

Suppose a storefront forecasts 400 Mira sessions monthly. Smartsupp's own annual-plan example prices that AI volume at $64 monthly equivalent. That is $768 annually before adding any paid customer-service plan or taxes, if the advertised schedule applies.

The team must decide whether it needs human live chat, and which inbox plan supports the intended operators, email accounts and messaging channels. AI session quantity alone does not answer whether a combined plan is affordable or operationally suitable.

During a sale, 400 sessions may disappear sooner than expected if returning visitors create new sessions. Track the vendor's actual usage counter and set an escalation plan for quota exhaustion. The published session estimate is not a promised number of correct answers.

Privacy and analytics can change the cost of implementation

Smartsupp's October 2026 privacy guidance distinguishes basic chat from smart analytics or marketing. It recommends suitable consent before using visitor tracking or targeted marketing features. A business may need consent-banner configuration and revised privacy notices before enabling them.

The vendor says data is stored primarily in the EU but may also be processed in the US or other countries under processor safeguards. Do not treat a simpler product page statement about European storage as a universal no-transfer guarantee.

Analytics and automations should also be assessed for permission and retention risks. The cost may be staff time, developer work or compliance review rather than a software line item. A plan that looks inexpensive can require substantial implementation care.

How to choose the right plan

Start by counting active human operators, monthly regular chats, websites, connected email inboxes and historical records that must remain searchable. Those five measures distinguish Free, Solo, Plus and Expert more reliably than a vague description of company size.

Then decide whether the team needs rule-based Flows, human AI assistance or autonomous Mira AI. These serve different jobs and carry different eligibility and usage conditions. Do not pay for an AI add-on before confirming how much it can safely handle.

Finally, request a live quote showing billing term, operator seats, websites, Mira volume, taxes, exports, data retention, third-party channel charges and renewal.

Research method and pricing verification

We used the official November 7, 2026 UTC public USD grid, current Smartsupp help materials, developer documentation, billing guidance and the supplied Toollers catalog. The catalog product ID, published slug and major annual-price references match those sources.

The catalog's 4.3 research score and 'tested' status lack a named tester, dated workspace evidence or approved rating breakdown. They are not evidence of firsthand product use.