Help Desk Software
Browse help desk software products. Product details are being verified as Toollers prepares its editorial migration.
5 published tool profiles in this category
How we evaluate tools in this category
We evaluate tools against consistent category-specific criteria such as capability, usability, integrations, pricing transparency and value. Hands-on testing is only claimed when testing evidence is recorded.
Read our methodology →Five software options to explore
A starting shortlist for this category. Inclusion is not a rating or a claim of hands-on testing; linked products have published Toollers profiles.
Compare tools in this category
| Tool | Pricing | Editorial score | Rated variables | Free plan | Tested | |
|---|---|---|---|---|---|---|
| Freshdesk | $19/agent/mo billed annually | 4.6 | Features and capabilities 4.6Usability and implementation 4.6Pricing and value transparency 4.5Integrations, security and trust 4.7 | Yes | Tested | View → |
| Help Scout | $25/user/mo billed annually | 4.6 | Features and capabilities 4.6Usability and implementation 4.8Pricing and value transparency 4.5Integrations, security and trust 4.5 | Yes | Tested | View → |
| Jira Service Management | $20/agent/mo | 4.7 | Features and capabilities 5.0Usability and implementation 4.3Pricing and value transparency 4.6Integrations, security and trust 4.9 | Yes | Tested | View → |
| Zendesk | $19/agent/mo billed annually | 4.5 | Features and capabilities 4.9Usability and implementation 4.4Pricing and value transparency 3.8Integrations, security and trust 5.0 | Not verified | Tested | View → |
| Zoho Desk | $7/user/mo billed annually | 4.7 | Features and capabilities 4.7Usability and implementation 4.5Pricing and value transparency 5.0Integrations, security and trust 4.6 | Yes | Tested | View → |
All tools in this category
Freshdesk
Help Desk SoftwareAI-powered help desk for ticketing, shared inboxes, self-service, automation, routing, analytics and customer support integrations.
Help Scout
Help Desk SoftwareHuman-centered customer support software with shared inboxes, live chat, knowledge bases, automation, reporting and AI for growing support teams.
Jira Service Management
Help Desk SoftwareAI-powered IT service management for requests, incidents, assets, changes, knowledge and operations, deeply integrated with the Atlassian platform.
Zendesk
Help Desk SoftwareAI-powered customer service platform for ticketing, messaging, live chat, voice, knowledge, automation, analytics and omnichannel support at scale.
Zoho Desk
Help Desk SoftwareValue-focused omnichannel help desk with ticketing, automation, self-service, analytics, Zia AI and deep integration with the broader Zoho ecosystem.