Help Desk Software
Browse help desk software products. Product details are being verified as Toollers prepares its editorial migration.
11 published tool profiles in this category
How we evaluate tools in this category
We evaluate tools against consistent category-specific criteria such as capability, usability, integrations, pricing transparency and value. Hands-on testing is only claimed when testing evidence is recorded.
Read our methodology →Five software options to explore
A starting shortlist for this category. Inclusion is not a rating or a claim of hands-on testing; linked products have published Toollers profiles.
Compare tools in this category
| Tool | Pricing | Editorial score | Rated variables | Free plan | Tested | |
|---|---|---|---|---|---|---|
| Atera | MSP Pro: $129/technician/mo billed annually; $139 monthly (unlimited managed endpoints; IT plans priced separately) | 4.2 | Features and capabilities 4.5Usability and implementation 4.2Pricing and value transparency 4.2Integrations, security and trust 4.0 | Not verified | Tested | View → |
| Crisp | Free: $0 for 2 seats; Mini: $45 per workspace/month; Essentials: $95; Plus: $295 | 4.3 | Features and capabilities 4.5Usability and implementation 4.3Pricing and value transparency 4.1Integrations, security and trust 4.4 | Yes | Tested | View → |
| Freshdesk | $19/agent/mo billed annually | 4.6 | Features and capabilities 4.6Usability and implementation 4.6Pricing and value transparency 4.5Integrations, security and trust 4.7 | Yes | Tested | View → |
| Gorgias | Starter $10/month for 50 helpdesk tickets, up to 3 agents; AI Agent, Voice and SMS usage charged separately when enabled | 4.4 | Features and capabilities 4.7Usability and implementation 4.5Pricing and value transparency 3.7Integrations, security and trust 4.5 | Not verified | Tested | View → |
| Help Scout | $25/user/mo billed annually | 4.6 | Features and capabilities 4.6Usability and implementation 4.8Pricing and value transparency 4.5Integrations, security and trust 4.5 | Yes | Tested | View → |
| Intercom | Essential $39/seat/month month-to-month or $29/seat/month billed annually; temporary new-customer annual promotion advertises $19/seat/month; Fin outcomes additional | 4.4 | Features and capabilities 4.8Usability and implementation 4.4Pricing and value transparency 3.8Integrations, security and trust 4.7 | Not verified | Tested | View → |
| Jira Service Management | $20/agent/mo | 4.7 | Features and capabilities 5.0Usability and implementation 4.3Pricing and value transparency 4.6Integrations, security and trust 4.9 | Yes | Tested | View → |
| Smartsupp | Free: 25 conversations/month; paid Solo from $17/month equivalent billed annually ($204/year); Mira AI separately from $16/month equivalent billed annually | 4.3 | Features and capabilities 4.3Usability and implementation 4.5Pricing and value transparency 4.1Integrations, security and trust 4.1 | Yes | Tested | View → |
| Syncro | Core $129/technician/mo with annual commitment; $159/technician/mo billed monthly; unlimited endpoints | 4.2 | Features and capabilities 4.5Usability and implementation 4.0Pricing and value transparency 4.3Integrations, security and trust 4.0 | Not verified | Tested | View → |
| Zendesk | $19/agent/mo billed annually | 4.5 | Features and capabilities 4.9Usability and implementation 4.4Pricing and value transparency 3.8Integrations, security and trust 5.0 | Not verified | Tested | View → |
| Zoho Desk | $7/user/mo billed annually | 4.7 | Features and capabilities 4.7Usability and implementation 4.5Pricing and value transparency 5.0Integrations, security and trust 4.6 | Yes | Tested | View → |
All tools in this category
Atera
RMM SoftwareRMM, ticketing and IT automation billed by technician with unlimited endpoints
Crisp
Live Chat SoftwareWorkspace-priced live chat and omnichannel support inbox with knowledge base, workflows and credit-based AI assistance.
Freshdesk
Help Desk SoftwareAI-powered help desk for ticketing, shared inboxes, self-service, automation, routing, analytics and customer support integrations.
Gorgias
Help Desk SoftwareEcommerce helpdesk with Shopify order actions, shared customer conversations and usage-billed AI automation.
Help Scout
Help Desk SoftwareHuman-centered customer support software with shared inboxes, live chat, knowledge bases, automation, reporting and AI for growing support teams.
Intercom
Customer Support SoftwareAI-first support inbox, live chat, knowledge center and Fin automation priced by seats plus completed AI outcomes.
Jira Service Management
Help Desk SoftwareAI-powered IT service management for requests, incidents, assets, changes, knowledge and operations, deeply integrated with the Atlassian platform.
Smartsupp
Live Chat SoftwareLive chat and multichannel ecommerce conversations with team plans, automation flows and optional Mira AI Agent.
Syncro
RMM SoftwareIntegrated RMM and PSA for MSPs with unlimited endpoints per technician
Zendesk
Help Desk SoftwareAI-powered customer service platform for ticketing, messaging, live chat, voice, knowledge, automation, analytics and omnichannel support at scale.
Zoho Desk
Help Desk SoftwareValue-focused omnichannel help desk with ticketing, automation, self-service, analytics, Zia AI and deep integration with the broader Zoho ecosystem.