Superchat
Team inbox for WhatsApp, customer messages and workflow automation
Verified multichannel inbox, automations, WhatsApp and AI agents; lower tiers cap seats and Advanced is needed for integrations.
Multiple G2/Capterra users describe efficient shared workflows, but 2026 complaints cover outages, support escalation and setup friction.
Public base and add-on prices are helpful, while a normal 12-month lock-in and usage-based charges complicate total cost.
Published integration guide and enterprise SSO options help, but API is Advanced-gated and independent security assurance was not audited.
Scored by Surabhi Singh
Quick facts
- Vendor
- SuperX GmbH
- Pricing model
- freemium
- Plan pricing
- Free plan; Basic €89/month displayed, net of tax; standard 12-month minimum contract Vendor source checked; not a hands-on review
- Free plan
- Yes — check limits
- Free trial
- Yes — check eligibility
- Last verified
- Not yet verified
About Superchat
Superchat combines multiple customer messaging channels—WhatsApp, Instagram, Facebook Messenger, email and web chat—into a shared business inbox. Teams can assign conversations, leave internal notes, organize contact lists and set up automations. The vendor currently markets Free, Basic, Professional, Advanced and Custom plans, with increasing limits for agent features, inbox seats, WhatsApp numbers and automation credits. Integration access currently requires Advanced or above; important WhatsApp conversation costs and add-on charges may apply. Standard paid contracts have a 12-month minimum term even when billed monthly, so evaluate the full commitment.
Best for
Customer-facing SMB teams coordinating WhatsApp, social messages and email, especially where shared inbox ownership and automated FAQs matter.
Superchat pros and cons
Pros
- The shared inbox supports WhatsApp and several other messaging channels, reducing the need to split customer conversations among staff accounts.
- The official free tier gives a real entry point with one WhatsApp number, one user and 30 active contacts per month.
- Professional adds an AI agent and more automation capacity; Advanced includes three agents, analytics and integrations.
- Recent verified G2 and Capterra users often praise centralization and responsive service for normal workflows; these are third-party customer reports.
- Public prices and add-on rates help estimate cost, provided the minimum term and channel-message fees are included.
Cons
- −The standard 12-month minimum and restrictions on downgrades can bind a customer who chooses monthly billing.
- −Official documentation now places integrations and API connectivity at Advanced or above, increasing the cost of CRM or automation integrations.
- −Free is limited to one employee access and 30 active contacts; Basic remains constrained by included users and WhatsApp numbers.
- −Additional employee logins, WhatsApp numbers, AI agents and newsletter capacity are paid add-ons rather than unlimited resources.
- −Some 2026 G2/Capterra reviewers describe Meta/WhatsApp-related outages, support escalation frustration or contractual disputes; these are individual reports, not independently confirmed outages.
Features
Platforms
Integrations
Pricing — vendor source checked
Pricing at a glance
€0/month on current official page. One WhatsApp number, one employee login and 30 monthly active contacts; one included automation and a small credit pool. Confirm ongoing eligibility and message charges.
Vendor-displayed €89/month excluding tax, normally with a 12-month minimum commitment even if invoiced monthly (indicative 12-month base €1,068 before add-ons). Three logins, one WhatsApp number, unlimited contacts and two automations.
Vendor-displayed €149/month excluding tax; standard 12-month minimum (12-month base €1,788 before add-ons). Six employee logins, two WhatsApp numbers, one AI agent, six included automations and a web widget.
Vendor-displayed €299/month excluding tax; standard 12-month minimum (12-month base €3,588 before add-ons). Twelve employee logins, four WhatsApp numbers, three AI agents, twelve automations, analytics and integrations.
Vendor quote with custom configuration, SSO/SAML/SCIM, tighter security controls, tailored SLA and services; listed as billed annually. Confirm base price, included users, data terms and termination.
Official pricing / availability source · Checked 29 October 2026. Confirm current taxes, regional terms and allowances. A listed plan is not necessarily the cheapest option.
Editorial verification: Not yet verified. Check the vendor's site for current pricing.