Tidio
AI-powered customer support platform with live chat, ticketing, automation Flows, shared inbox and Lyro AI Agent.
Tidio combines live chat, ticketing, shared inbox, rule-based Flows, Lyro AI Agent, multichannel messaging, analytics, routing and API-connected workflows. Advanced analytics, team controls, custom branding, higher AI quotas and managed AI capabilities are tier-dependent.
G2 and Capterra strongly support quick setup and an intuitive agent experience, with Capterra reporting 4.7/5 ease of use. Current reviews still mention learning curve in complex Flows, navigation friction and higher complexity when scaling AI/handoff workflows.
Tidio clearly publishes Free, Starter, Growth, Plus and Premium structures plus annual equivalents for Starter/Growth and a 7-day no-card trial. Total cost becomes harder to forecast because conversations, Lyro and Flows usage scale separately, Plus carries usage charges, and current terms permit automatic upgrades after overages.
Tidio documents broad CRM, ecommerce, messaging and automation integrations plus API connectivity, SOC 2 Type II, annual external penetration tests, AES-256 at rest, TLS 1.2+, 2FA, GDPR/CCPA, EU data hosting, DPA/SCCs and Data Privacy Framework participation.
Quick facts
- Vendor
- Tidio
- Pricing model
- paid
- Plan pricing
- $24.17/mo billed annually
- Free plan
- Yes — check limits
- Free trial
- Yes — check eligibility
- Last verified
- 9/28/2026
About Tidio
Tidio is an AI-powered customer support platform that combines live chat, ticketing, shared inbox, rule-based automation Flows and the Lyro AI Agent. It supports web, email and social messaging workflows, customer-service analytics, human handoff, ecommerce use cases and API-connected CRM or support processes.
Best for
Small and midsize ecommerce, service and support teams that want live chat, help desk workflows and AI automation in one customer-conversation platform.
Tidio pros and cons
Pros
- A permanent Free plan is available and a 7-day no-card trial unlocks paid features for evaluation.
- Tidio combines live chat, ticketing, Flows automation, shared inbox and Lyro AI in one customer-support platform.
- Independent G2 and Capterra review sets strongly support quick setup and ease of use.
- Tidio documents integrations with Shopify, WordPress, WhatsApp, Messenger, HubSpot, Salesforce, Zapier and many other tools.
- Security documentation includes SOC 2 Type II, external penetration testing, 2FA, AES-256 at-rest encryption and EU data hosting.
Cons
- −Pricing scales across billable human conversations, Lyro AI conversations and Flows visitors, which can make total cost harder to predict.
- −Current terms allow automatic plan upgrades after usage exceeds the purchased subscription limits unless the customer opts out.
- −Higher-level team controls, custom branding, OpenAPI access and premium support require Plus or Premium.
- −Current G2 reviews repeatedly describe advanced features and scaling costs as expensive for smaller businesses.
- −Complex automation Flows and AI handoff logic can require more setup effort than basic live chat.
Features
Platforms
Integrations
Pricing
Free forever with no credit card required. Current official FAQ lists up to 10 operators, 50 monthly conversations, 100 monthly Flows visitors, mobile/desktop apps and email support. New accounts also receive a 7-day trial of paid features.
Current official monthly pricing starts at $29/month, or $24.17/month when billed annually. The current comparison includes 100 billable conversations, one-off Lyro AI conversations, 100 Flows visitors, ticketing, operating hours and basic analytics.
Current official pricing starts at $59/month, or $49.17/month billed annually, from 250 billable conversations. Growth adds advanced analytics, permissions, automatic assignment/replies, live typing preview, page history and macros.
Current official pricing starts at $300/month plus monthly usage. Plus adds premium support, a dedicated Success Manager, discounted usage rates, departments, multiproject management, custom branding, ticketing automations, OpenAPI and custom limits.
Custom pricing for high-volume AI/customer-support deployments. Current pricing lists larger Lyro quotas, guaranteed 50% Lyro AI resolution rate, pay-per-resolution billing, mobile SDK, AI insights/CSAT, custom analytics, advanced Copilot and managed AI services.
Official pricing / availability source · Checked 29 September 2026. Confirm current taxes, regional terms and allowances. A listed plan is not necessarily the cheapest option.
Editorial verification: 9/28/2026. Check the vendor's site for current pricing.