Tidio Pricing 2026: Free, Starter, Growth, Lyro & Plus
Tidio pricing starts free, then $29 Starter and $59 Growth. Compare annual rates, Lyro AI, Flows, Plus usage costs, overages, cancellation and refunds.
Tidio pricing is built around multiple types of customer-support usage rather than a single seat count. The current plan ladder is Free at $0, Starter at $29 per month or $24.17 annual-equivalent, Growth from $59 or $49.17 annual-equivalent, Plus from $300 per month plus usage and Premium at custom pricing. The difficult part is not the plan names; it is the metering. Human billable conversations, Lyro AI conversations and visitors reached by Flows are separate capacity dimensions, and higher usage can change the real monthly cost even when the base plan stays the same.
Quick verdict
Tidio's Free and Starter plans are easy to enter, but serious budgeting requires a three-part usage model: human conversations, Lyro conversations and Flows visitors. Growth is the practical team tier, Plus starts at $300 plus usage, and Premium is for high-volume AI deployments.
Key takeaways
- Free: $0 with 50 monthly billable conversations
- Starter: $29 monthly / $24.17 annual-equivalent with 100 conversations
- Growth: starts $59/$49.17 from 250 conversations
- Plus: starts $300/month plus usage
- Premium: custom
- 7-day no-card trial; automatic upgrade terms can apply after plan overages
T
Tidio Tested
AI-powered customer support platform with live chat, ticketing, automation Flows, shared inbox and Lyro AI Agent.
Best for: Small and midsize ecommerce, service and support teams that want live chat, help desk workflows and AI automation in one customer-conversation platform.
Features and capabilities4.7
Usability and implementation4.7
Pricing and value transparency4.1
Integrations, security and trust4.9
Key features
- Live chat and ticketing
- Advanced analytics
- OpenAPI and custom integrations
- Flows
- Lyro AI Agent
Pros
- A permanent Free plan is available and a 7-day no-card trial unlocks paid features for evaluation.
- Tidio combines live chat, ticketing, Flows automation, shared inbox and Lyro AI in one customer-support platform.
- Independent G2 and Capterra review sets strongly support quick setup and ease of use.
Cons
- Pricing scales across billable human conversations, Lyro AI conversations and Flows visitors, which can make total cost harder to predict.
- Current terms allow automatic plan upgrades after usage exceeds the purchased subscription limits unless the customer opts out.
Free plan
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The Tidio Toollers profile is Toollers product profile. The stored starting price of $24.17 per month billed annually remains aligned with Tidio's current public pricing. The profile's startingPriceVerified:false flag remains an independent human-verification control and is not changed just because this article rechecked public sources.
Tidio pricing at a glance
| Plan | Monthly billing | Annual equivalent | Human conversations | Main pricing boundary |
|---|---|---|---|---|
| Free | $0 | $0 | 50/month | 10 operators, 100 Flows visitors, basic support |
| Starter | $29 | $24.17/month | 100 | Ticketing, hours, basic analytics; AI/Flows quotas separate |
| Growth | Starts $59 | Starts $49.17/month | From 250 to 2,000 | Advanced analytics, permissions, assignment, macros |
| Plus | Starts $300 + usage | Quote/configuration dependent | Custom/higher | Departments, multiproject, branding, OpenAPI, Success Manager |
| Premium | Custom | Custom | High-volume | Managed AI, pay-per-resolution, larger Lyro, AI insights/CSAT, custom analytics |
How Tidio billing works
Tidio's customer-support plans are conversation-based rather than primarily per agent. This can make the platform cheaper than per-seat competitors for a team with many occasional operators but modest human conversation volume.
A billable conversation is counted at the thread level when a human agent responds or starts the conversation. Multiple messages within the same thread do not create multiple billable conversations.
However, human conversations are only one meter. Lyro AI conversations are a separate AI-usage dimension. Flows are also metered by visitors reached with automated messages.
That structure allows a business to customize the service around its support model, but it makes cost forecasting more complex than simply multiplying a seat price by the number of agents.
Free: $0
Tidio Free costs $0 and is permanent. The current FAQ lists up to 10 operators, 50 monthly conversations, 100 monthly Flows visitors, mobile and desktop apps and email support.
Free is useful for a small site that needs basic customer chat and wants to evaluate ticketing and the agent workspace. It is also a sensible fallback after the seven-day trial expires.
The plan's key limitation is volume. A business can have multiple operators but still hit 50 billable human conversations quickly if the website receives regular support traffic.
Starter: $29 monthly or $24.17 annual-equivalent
Starter costs $29 month-to-month or $24.17 per month when billed annually. The current plan includes 100 billable conversations.
Starter adds ticketing, operating hours and basic analytics. It is the natural fit for a small support team that has outgrown Free but does not yet need advanced assignment and permission controls.
Tidio's current pricing experience also exposes AI and Flows configuration separately. Buyers should not assume Starter's base price represents unlimited automation.
Growth: from $59 or $49.17 annual-equivalent
Growth starts at $59 per month or $49.17 annual-equivalent from 250 billable conversations. Higher human-conversation quotas are available up to 2,000 before custom planning becomes more relevant.
Growth adds advanced analytics, user permissions, automatic chat assignment, automatic replies, live typing preview, viewed-page history and macros.
Those features make Growth the practical minimum for a support department rather than a few generalist operators. The value comes from operational control, not only the higher conversation allowance.
Plus: from $300/month plus usage
Plus represents a large step in both price and capability. The current price starts at $300 per month plus monthly usage.
The plan adds premium support, a dedicated Success Manager, discounted usage rates, departments, multiproject management, custom branding, ticketing automations, OpenAPI and custom limits.
Because the price includes a base plus usage component, businesses should request a quote or run a detailed usage model rather than compare $300 directly with Growth's $59 starting rate.
Premium: custom pricing
Premium is designed for high-volume AI support. The current pricing page lists larger Lyro allocations, a guaranteed 50% Lyro resolution rate, pay-per-resolution billing, AI insights/CSAT, custom analytics, mobile SDK, advanced Copilot and managed AI service.
The plan is not a normal self-serve upgrade. It should be evaluated against expected automated resolution volume, human escalation rates and service-level requirements.
Lyro AI pricing
Lyro is not simply an unlimited feature bundled into every plan. The pricing page allows buyers to select monthly Lyro AI conversation quotas separately, ranging from smaller allocations into 1,000+ custom levels.
This matters because a business can reduce human support volume by increasing AI usage, but the saved labor is partly replaced by AI conversation cost. The relevant ROI metric is therefore cost per resolved issue rather than cost per software seat.
Premium introduces pay-per-resolution positioning and a guaranteed 50% Lyro resolution rate. Businesses should evaluate what counts as a resolved conversation and which escalation scenarios remain human.
Flows pricing
Flows usage is measured by the number of unique visitors reached with automated messages. The current pricing configuration includes a range from 100 monthly visitors upward, with large custom quotas available.
When a workspace reaches its monthly Flows limit, new visitors beyond the quota stop receiving Flow-triggered automated messages until usage resets or the account upgrades.
This means a marketing-heavy ecommerce site can outgrow Flows capacity even if support-agent volume is low.
The seven-day free trial
Tidio gives new users a seven-day trial of paid features without a credit card. The account can test Customer Service, Lyro and Flows features during that period.
If no paid plan is selected, the account automatically downgrades to Free. This is a buyer-friendly structure because there is no surprise card charge at the end of the trial.
Seven days can still be short for measuring real AI containment or support performance, so teams should prepare a representative knowledge base and test scenarios before starting the evaluation window.
Automatic upgrades and overages
Tidio's March 2026 Terms allow the company to automatically upgrade an account when usage exceeds the purchased subscription. The purpose is to avoid support interruption.
The customer is notified and can submit an opt-out request. If a customer opts out but continues to exceed the plan, Tidio reserves the right to suspend service or otherwise restrict the account.
This is a material budgeting issue for seasonal ecommerce businesses. A holiday traffic spike can push usage above a normal plan level.
Cancellation
Recurring subscriptions can be canceled at any time to stop future renewals. Paid functionality continues through the end of the current subscription period.
Changes such as upgrades or downgrades generally take effect according to the billing-cycle rules described on the pricing page and Terms.
Businesses should export critical data and review channel/integration dependencies before ending a support platform subscription.
Refund policy
Tidio's Terms say the company is not obligated to provide refunds for partial months or years, upgrades, downgrades or unused subscription time.
Exceptional discretionary refunds may be issued, but the Terms cap such a refund at three months of service. This is not a standard money-back guarantee.
Annual buyers should therefore use Free and the seven-day trial before making a longer commitment.
Taxes and external charges
Tidio states that listed prices can exclude additional taxes, fees or surcharges charged by banks, PayPal or other providers.
External integrations can also have their own costs. WhatsApp, Zapier, ecommerce platforms and CRM products may charge separately depending on the customer's configuration.
Which Tidio plan fits which buyer?
Free fits small websites and evaluation environments with very light human support volume.
Starter fits small customer-service teams that need more conversations plus ticketing and basic analytics.
Growth fits active SMB support teams that require permissions, assignment, macros and advanced analytics.
Plus fits larger operations needing API access, departments, branding and success management.
Premium fits AI-first support operations that want high Lyro volumes, custom analytics and managed deployment.
Who should use this
- Low-volume teams on Free
- Small support teams on Starter
- Growing SMB customer-service operations on Growth
- Larger support departments needing API/departments on Plus
- High-volume AI support operations evaluating Premium
Who should avoid this
- Teams that cannot forecast conversation and automation usage
- Businesses that want one flat unlimited price
- Buyers requiring HIPAA-specific documentation
- Tiny sites that only need a simple contact widget and no AI/ticketing
Expert tip
Model Tidio in three columns: human conversations, Lyro AI conversations and Flows visitors. Add a normal month and peak month for each. This produces a much more realistic budget than comparing only the Starter or Growth headline price.
— Toollers editorial team
Pricing methodology
Toollers rechecked Tidio's current pricing page, live-chat pricing page, FAQ and March 2026 Terms on October 2, 2026. The primary current public pricing remains Free $0, Starter $29 monthly/$24.17 annual-equivalent, Growth from $59/$49.17, Plus from $300 plus usage and Premium custom.
Older Tidio content can show historical plan prices, especially for Plus. The live pricing page is treated as controlling. We also preserve the distinction between self-serve base pricing and the separate AI/Flows usage settings rather than collapsing them into one fake all-in price.
Does Tidio have a free plan?
Yes. Tidio's permanent Free plan costs $0 and currently includes up to 10 operators, 50 monthly billable conversations and 100 monthly Flows visitors.
How much is Tidio Starter?
Starter currently costs $29 per month on monthly billing or $24.17 per month when billed annually. It includes 100 billable conversations plus basic support features.
How much is Tidio Growth?
Growth currently starts at $59 per month or $49.17 per month when billed annually. It begins at 250 billable conversations and scales with higher conversation quotas.
How much is Tidio Plus?
Plus currently starts at $300 per month plus monthly usage. It adds advanced team controls, custom branding, OpenAPI, departments, premium support and a Success Manager.
How much does Lyro AI cost?
Lyro pricing is usage-based and can be configured separately from human support conversations. Current pricing exposes selectable Lyro conversation quotas, with higher/custom volumes available on Plus and Premium.
Does Tidio offer a free trial?
Yes. New accounts get a seven-day trial of paid features without providing a credit card. If no paid upgrade is selected, the account falls back to Free.
What happens if I exceed my Tidio plan?
Current Terms allow Tidio to automatically upgrade an account after it exceeds the purchased plan to avoid service interruption. Customers are notified and can request an opt-out; continued excess usage may lead to limits or suspension.
Can I get a Tidio refund?
Tidio's Terms say refunds are generally not required for unused time, partial periods, upgrades or downgrades. Exceptional discretionary refunds may be considered and are capped at three months of service.