Gist
All-in-one customer support and marketing platform with live chat, inbox, knowledge base, bots, email marketing, automation and customer data.
Gist combines live chat, team inbox, knowledge base, support bots, custom bots, surveys, product tours, contact tracking, email marketing, automation, meetings, forms and deal/customer data tools. The breadth is strong, though some advanced support/marketing features and add-ons are reserved for Premium.
G2's 218-review aggregate and Capterra's 149-review listing both support strong day-to-day usability and support, with Capterra at 4.5/5 ease and 4.7/5 service. Reviews still mention learning curve, occasional live-chat/feature quirks and an increasingly broad interface that can feel busy.
Gist publishes Free tiers plus Professional pricing for Support ($29), Marketing ($19) and All-in-One ($48), a 14-day paid-plan trial and a 15% annual discount. Premium prices are currently promotional and displayed beside much higher reference prices, so time-sensitive discounting reduces clarity slightly.
Gist documents AWS multi-region infrastructure, 256-bit encrypted transit, AES-256 at-rest encryption, VPC controls, audit logging, permission controls, GDPR/DPA processes and integrations with Stripe, WooCommerce, WordPress, Segment, Zapier, Shopify and more. No independent Gist SOC 2/ISO application certification was verified.
Quick facts
- Vendor
- ConvertFox Global, Inc.
- Pricing model
- paid
- Plan pricing
- $19/mo
- Free plan
- Yes — check limits
- Free trial
- Yes — check eligibility
- Last verified
- 9/28/2026
About Gist
Gist is an all-in-one customer communication platform for support, marketing and lifecycle engagement. Its product set includes live chat, team inbox, knowledge base, support and custom bots, in-app messages, surveys, product tours, contact and event tracking, email marketing, marketing automation, meetings, forms, deals and mobile apps.
Best for
Small and midsize SaaS, ecommerce and service businesses that want customer support, live chat, knowledge base and lifecycle marketing tools in one integrated platform.
Gist pros and cons
Pros
- Free Forever tiers are available for both support and marketing use cases.
- Gist combines support and marketing tools that would otherwise require several separate products.
- Current Capterra and G2 ratings are strong, particularly for ease of use, support and value.
- Integrations include WordPress, WooCommerce, Stripe, Google Calendar, Zoom, Facebook, Segment, Zapier, Shopify and others.
- Security documentation covers AWS infrastructure, multi-region hosting, encrypted transit, AES-256 at-rest encryption, VPC controls and audit logging.
Cons
- −The platform's breadth can make navigation and setup feel busy or complex until users learn how the tools fit together.
- −Premium pricing is currently promotional and displayed beside much higher reference amounts, making long-term budgeting less clear.
- −Dedicated IP and Support Bot are add-ons on eligible plans.
- −Some independent reviews report occasional feature quirks, live-chat issues or uneven support response times.
- −No current independent Gist SOC 2 or ISO application certification was verified.
Features
Platforms
Integrations
Pricing
Free Forever support plan with two support seats, live chat, team inbox, unlimited conversation history, notifications, welcome messages, saved replies, office hours, meetings/calendar integration and mobile apps.
Current monthly price is $29 with five support seats. Adds email forwarding, Facebook/Twitter support, in-app messages, public knowledge base, automated triggers, lead qualification, transcripts, satisfaction ratings and Zapier.
Free Forever marketing tier with 200 contacts, contact/company lists, segmentation, website/event tracking, forms/popups, broadcast emails, personalization and basic templates.
Current price starts at $19/month for 1,000 contacts. Adds visual email building, automated emails, drip campaigns, simple automations, conditional content, custom email domains and templates.
Free Forever bundle combining support and marketing basics with 200 contacts and two support seats.
Current monthly price is $48 for 1,000 contacts and five support seats, combining the Professional Support and Marketing feature sets.
Official pricing / availability source · Checked 29 September 2026. Confirm current taxes, regional terms and allowances. A listed plan is not necessarily the cheapest option.
Editorial verification: 9/28/2026. Check the vendor's site for current pricing.