Close CRM Pricing 2026: Solo to Scale Costs

Close CRM starts at $9 per user per month equivalent with annual billing on its one-user Solo plan, or $19 when paid month to month. Essentials costs $35 annually equivalent or $49 monthly, Growth $99 or $109, and Scale $139 or $149. It offers a 14-day trial without a credit card, but no permanent free plan. Calling, SMS, phone numbers, and some AI activity cost extra.

How Close CRM pricing works

Close is a sales-focused customer relationship management platform with lead and deal records, email, calling, SMS, an inbox, and increasingly sophisticated automation. It sells four public per-user subscription tiers. Our USD pricing check on November 6, 2026 UTC used the official pricing page and billing support articles.

The Close CRM profile on Toollers lists Solo's $9 annual-equivalent entry rate and $19 monthly rate. That matches the vendor's current page. It is not the price of a multi-user team or the price of the first plan with automated workflows.

The main buying distinction is simple: Solo is limited to one person and 10,000 leads, Essentials enables team collaboration, Growth unlocks automated workflows and the Power Dialer, and Scale adds a Predictive Dialer and more detailed controls. Compare the job you need to do before comparing numbers.

Close shows monthly and annual billing choices. The annual-equivalent monthly figure describes a twelve-month plan at the advertised discounted rate. It should not be described as a cancel-anytime $9 monthly charge. Confirm the payment schedule and jurisdiction-specific terms at checkout.

All four public plans and what changes

Solo: $9 annual equivalent or $19 monthly

Solo is intended for a founder or individual representative maintaining a modest sales database. It permits one user and up to 10,000 leads. It includes Close's core communication interface, lead and opportunity tracking, and access to selected Chloe AI features, but not automated Workflows.

At $9 per month equivalent, twelve months of Solo list price equals $108 before variable usage, taxes, or any other cost. Paying $19 per month for twelve months would equal $228 if the monthly price stayed unchanged. These are simple comparisons of the two displayed rates.

The one-user restriction is a hard fit test. Two representatives sharing a password would be a bad workaround for visibility, access, and accountability. If a manager, assistant, or second SDR needs a named account, budget for Essentials or a higher team plan.

Solo's 10,000-lead cap also deserves attention. A lead in Close commonly represents an organization with connected contacts and opportunities, so do not treat that number as exactly 10,000 email addresses or outreach touches. Confirm record types before migrating a large database.

Essentials: $35 annual equivalent or $49 monthly

Essentials is the first straightforward team package. Its public rate is $35 per user per month equivalent annually or $49 per user month to month. It removes the Solo one-user and 10,000-lead restrictions and adds team collaboration around a shared lead, deal, and communication workspace.

The official page lists unlimited leads and contacts, built-in forms, email, calling, and SMS, a centralized inbox, and task management. Unlimited records do not mean unlimited free calling or unrestricted sending. Communications usage and operational provider policies are a separate consideration.

Essentials does not include Close Workflows. That distinction matters if a sales manager expects condition-triggered enrollment, recurring sequences, or multi-step automated actions. Manual communication tools and ordinary task reminders are useful, but they are not the same as a full workflow engine.

For three Essentials users, the public annual-equivalent list cost is three times $35 times twelve, or $1,260 for one annual cycle. Monthly billing at $49 per person would amount to $147 per month for three seats, before usage. This illustration assumes three paid seats throughout.

Growth: $99 annual equivalent or $109 monthly

Growth is the first plan in the current public lineup with Close Workflows. It adds automated workflows, the Power Dialer, custom activities, and bulk email tools. It also permits using Chloe in workflows, subject to available AI entitlements and credits.

For a team that actually needs repeatable follow-up and dialing from the CRM, Growth is often the more honest starting point for a comparison. Comparing a dedicated sales-engagement product against Close's $9 Solo price would ignore that Solo lacks the relevant automation.

Five Growth users at $99 per user per month equivalent produce $495 in monthly-equivalent subscription cost and $5,940 for a twelve-month annual-rate calculation. Five users on the $109 monthly option would pay $545 each month if all seats remained active.

The $10 per-user gap between the two displayed Growth rates is only one part of the decision. The value of Power Dialer and automated workflows depends on how many approved calls, tasks, and follow-ups the team performs. Neither is a guarantee of more meetings.

Scale: $139 annual equivalent or $149 monthly

Scale builds on Growth with Predictive Dialer, lead visibility rules, role-based access and permissions, live call coaching, and unlimited call recording retention as presented on the public plan page. This tier targets teams with more complex management and higher calling volume.

Ten Scale seats at $139 per user per month equivalent total $1,390 in monthly-equivalent subscription spend, or $16,680 using the annual list rate for twelve months. The $149 monthly option would total $1,490 each month for ten unchanged seats.

Scale does not remove telephony metering. High calling volume can raise the usage balance even when the subscription includes advanced dialing technology. Managers should model call minutes, destination countries, rented numbers, and recording or transcription needs before approving a large rollout.

Close also invites larger organizations to request custom pricing. That invitation is not a fifth standardized public tier. Enterprise requirements such as bespoke onboarding, regional deployment, or contractual service terms should be scoped and quoted with sales instead of assigning a made-up published rate.

AI credits: what's included and what's extra

Close allocates a monthly pool of AI credits, with included amounts linked to plans and qualifying user counts. Solo supplies 500 credits for its one user. Essentials adds 1,000 per user up to a 10,000-credit account cap, Growth 1,500 up to 15,000, and Scale 2,000 up to 20,000.

The credits reset monthly and do not roll over. Adding a user during the cycle can add included credits immediately, but the total still follows the plan's cap. A 20-seat Scale organization should therefore not assume it receives 40,000 included credits each month.

Close distinguishes free AI actions from credit-using actions. The current help article lists Chloe Chat, AI Search, knowledge sources, and its Notetaker among features that do not consume this credit balance. Additional lead summaries and writing assistance are available on Growth and higher tiers without the same credits.

Chloe Voice Agent calls, enrichment, and automated post-call updates do consume AI credits. Voice Agent calls also generate ordinary telephony charges. A buyer considering AI outreach needs to model the two metered expenses, not multiply the seat price alone.

If included credits are insufficient, Close offers separate AI-credit subscriptions. The official help page lists $20 a month for 1,200 credits, $50 for 3,200, and $100 for 7,000, with larger packages available. These credits expire at their monthly reset and do not roll forward.

The vendor explicitly says an upgrade to an AI-credit subscription incurs the new plan's full price without proration. Downgrades apply at the next billing period. For an experiment, start with a modest allowance, monitor actual usage, and review whether enrichment or voice calls are essential.

Calling, SMS, phone numbers, and transcription

Close makes calling available on all subscription plans, but calls are charged per minute using Twilio pay-as-you-go rates. Actual rates vary by destination, number type, and country. Partial minutes round up to the next full minute and cent under the published calculation.

Phone numbers are rented separately, with fees depending on country and number type. A local US number, toll-free number, and international number can have different rates. If a call is forwarded or transferred, the billing components can multiply because separate call legs are charged.

SMS is also usage-based. Its availability depends on supported countries and SMS-enabled numbers; message segmentation can increase billable units for long texts, symbols, or non-English characters. US application-to-person messaging can also trigger carrier registration and recurring campaign fees.

Call Assistant currently carries a $50 monthly fee per billing account plus $0.02 per transcribed minute, according to Close's usage guide. This sits outside base CRM seat pricing. It should not be confused with AI-credit-based Voice Agents, which have their own processing charges.

For planning, estimate calls per seller per month, average connected minutes, origin and destination countries, number rentals, the share needing transcription, and whether messages will include MMS. Apply the current provider rates to that worksheet before comparing Close with a standalone dialer.

What the 14-day trial and refund promise mean

Close advertises a 14-day free trial with no credit card required. Its current support site repeats the offer, and its AI-credit documentation states that trial organizations receive a fixed 1,000-credit allocation. That trial allocation is not per user and does not carry into paid billing.

The trial is enough to verify a sample lead import, connection of approved email accounts, call availability in your country, pipeline setup, workflow permissions for your evaluated tier, and the quality of the activity timeline. We did not create a Close account or run such a trial.

Close's public pricing page advertises a 30-day money-back guarantee after purchase and says users can upgrade, downgrade, or cancel their plans. The vendor does not present that statement as an unlimited right to recover every telecom or other usage expense. Check the applicable purchase terms.

Cancellation is handled by an administrator through Settings, Billing, and Plan. Close's support article says access continues to the end of the monthly or annual billing period. An annual plan can therefore remain active after cancellation is scheduled, without that implying a partial-term refund.

The same guidance says deactivated organization lead data is purged 91 days after cancellation by default. Export it before departure. The help center recommends exporting activities in JSON when complete historical emails, calls, SMS, notes, and custom activities are needed.

Support, setup, migration, and integrations

Close advertises support, a help center, guided product material, and onboarding resources. Its migration guide describes an Import2-assisted CRM import for supported source products and recommends starting with a sample migration. The guide says most imports initiated inside Close incur no additional vendor charge.

Supported source CRMs in that guide include HubSpot, Pipedrive, Salesforce, HighLevel, and Zoho CRM. This establishes the existence of a migration route, not a guarantee that all custom fields, permissions, attachments, automations, and historical activities map exactly for every account.

For a quote, ask what onboarding is actually included, which data needs conversion, which third-party subscriptions continue, and whether a paid implementation or a custom integration will be needed. Complex workflows often cost internal administrator time even when the initial import tool is free.

Close's marketing site describes integrations and developer APIs, but external providers may require separate paid accounts. An integration being listed does not establish a free entitlement or unrestricted API usage on all Close subscriptions. Review each relevant plan and integration documentation.

Choosing a plan by team scenario

For a founder with one seat, fewer than 10,000 leads, and a manual sales process, Solo is the lowest supported subscription comparison. Price out $108 at the annual list equivalent and then add expected calling and number rental costs. If automation is a requirement, skip this tier.

For a three-person team that wants a shared inbox and deal records but does its own follow-up, Essentials offers a clearer collaboration fit. Its $1,260 annual-equivalent base for three seats excludes communications use, which may matter more in phone-heavy organizations.

For a five-person outbound operation that needs triggered follow-ups and daily assisted calling, Growth is the functional benchmark. The $5,940 annual-rate illustration is significantly higher than the Solo headline because it buys five seats and a different set of capabilities.

For a larger team with Predictive Dialer, lead visibility restrictions, live coaching, or advanced administration needs, Scale warrants a specific demo. Its $139 annual-equivalent rate is not evidence that every organization needs the tier. Measure which advanced controls affect real work.

When comparing Pipedrive, Zoho CRM, or OnePageCRM, compare the same number of seats and required communication methods. A CRM without built-in calling may still fit well if the company already owns a compatible phone system.

Editorial method and price-check checklist

We reviewed the current Close pricing matrix, the Workflows guide, official calling and SMS usage rules, AI-credit entitlements, migration guidance, trial statements, and cancellation support on November 6, 2026 UTC. The figures above are USD list references, not a checkout or invoice from a particular country.

Before committing, record the chosen plan, number of named users, annual or monthly term, local currency, taxes, phone countries, estimated connected minutes, rented numbers, SMS units, AI-credit needs, transcription, and onboarding services. Keep that complete estimate beside any competing CRM quote.

The cheapest displayed plan and the cheapest usable solution are not always the same. Close may simplify the stack for a communication-heavy sales team, while a manual pipeline team might buy features it does not need. The purchase should follow a realistic task-level trial, not a headline price.