GLPI
Open-source IT asset inventory and help desk with GLPI Agent discovery, software licenses, contracts, service tickets and paid managed-cloud options.
Inventory, license and contract tracking, full help-desk workflow, GLPI Agent and plugin ecosystem.
Adaptable UI and community help, but self-hosting and plugins require technical administration.
Free GPL core and clearly published EUR cloud/support prices, though entitlements vary by plan.
Open source auditability and agent/plugin ecosystem; security depends on deployment and maintenance practices.
Scored by Shikha Goyal
Quick facts
- Vendor
- Teclib’ / GLPI Project
- Pricing model
- Free open-source self-hosted core; paid GLPI Network Cloud by IT agent in EUR, or self-hosted professional support plans by asset/agent allowance; 45-day cloud trial.
- Plan pricing
- Free open-source self-hosted; Public Cloud from €19/IT agent/month excluding VAT; self-hosted Network Basic from €100/month excluding VAT
- Free plan
- Yes — check limits
- Free trial
- Yes — check eligibility
- Last verified
- 11/6/2026
About GLPI
GLPI is free and open-source IT asset management (ITAM) and IT service management (ITSM) software supported by Teclib’ and its community. Organizations use it to inventory computers, monitors, printers, network hardware, software and related equipment while running a help desk for service requests, incidents, problems and changes. The same records can link an asset to its owner, location, supplier, contract, warranty, license and service tickets. That combination makes GLPI relevant both to a small IT team tracking equipment and to a service desk that needs technical context when responding to users. The core software can be self-hosted without a license fee, while GLPI Network subscriptions provide publisher support, additional plugins and hosted infrastructure at published prices. The licensing distinction is important. The GLPI Project states that GLPI itself remains completely free and open source under GNU GPL terms. A self-hosted community deployment therefore has no required per-agent subscription to use the open-source code, although the organization pays for its own infrastructure, upgrades, backups, security operations and administrators. The official GLPI pricing page publishes Network Public Cloud at €19 per IT agent per month excluding VAT, starting with one billed agent. It also lists Private Cloud at €21 per IT agent per month excluding VAT, with a minimum of 25 billed agents, and dedicated infrastructure. Free self-hosting is not free managed infrastructure. Paid Cloud charges IT agents, Private Cloud has a 25-agent minimum, and support subscriptions impose asset/agent limits.
Best for
IT help desks and technical operations teams needing an integrated open-source inventory, ticketing, software licensing, contracts and optional professional hosting or support.
GLPI pros and cons
Pros
- Core GPL-licensed software can be self-hosted without a vendor license fee.
- IT asset inventory and ticketing share equipment, user and service history.
- GLPI Agent and community extensions support automated inventory work.
- Published EUR cloud and professional support plans make licensing models visible.
- Flexible hosting and plugins let technically capable teams adjust their workflows.
Cons
- −Community self-hosting requires IT staff for patches, hosting, backups and troubleshooting.
- −Cloud agent charges and self-hosted support plan allowances are separate from the free core.
- −Private Cloud has a 25-agent minimum commitment at published rates.
- −Plugin versions, third-party licensing and upgrade compatibility need governance.
- −Cloud plan resource and SLA terms should be reviewed, especially for demanding production workloads.
Features
Platforms
Integrations
Pricing — verified 11/6/2026
What you’ll actually pay
Free, open-source GLPI software. Infrastructure, administration, security updates and backups are managed by the organization; publisher support not included.
€19 per billed IT agent per month excluding VAT, starting with one agent; unlimited assets/end users, managed shared hosting and L3 support under contract.
€21 per billed IT agent per month excluding VAT, minimum 25 billed agents (at least €525/month). Includes dedicated infrastructure and different resource terms.
€100 per month excluding VAT for a professional Network support agreement on customer-hosted GLPI. Official page lists up to 10 agents and 500 assets.
€300 per month excluding VAT; official 2026 page lists up to 50 IT agents and 5,000 assets.
Vendor advertises a 45-day free evaluation of managed GLPI Cloud; it is separate from the indefinitely free self-hosted core.
Official pricing / availability source · Checked 6 November 2026. Confirm current taxes, regional terms and allowances. A listed plan is not necessarily the cheapest option.
Editorial verification: 11/6/2026. Check the vendor's site for current pricing.
Alternatives to GLPI
