Zoho Assist
Cloud remote support and unattended access with separate technician-based and device-capacity plans, help-desk integrations and a free tier.
Attended and unattended modes, support queues, reporting, scripts, diagnostic tools and mobile support across tiered plans.
Cloud launch and help-desk links simplify recurring support tasks; agent deployment and entitlement decisions add setup complexity.
Free tier and annual per-unit rates are displayed; distinct technician, concurrency and 25-device units need careful budget modeling.
Zoho and ITSM connectors, API/webhook options and published encrypted-session controls support many service desks.
Scored by Surabhi Singh
Quick facts
- Vendor
- Zoho Corporation
- Pricing model
- Free 1 technician/5 unattended devices; annually billed Remote Support Standard $10/tech/mo, Professional $15/tech/mo, Enterprise $24/tech/mo; Unattended Standard $10/mo per 25 computers, Pro
- Plan pricing
- Free $0; paid from $10/month billed annually (unit varies by plan track)
- Free plan
- Yes — check limits
- Free trial
- Yes — check eligibility
- Last verified
- 11/6/2026
About Zoho Assist
Zoho Assist is a cloud-based remote IT support and unattended computer access service from Zoho. It gives a technician a way to connect to another user's computer during an on-demand support interaction or to previously configured computers when nobody is present at the remote end. Its main audience includes IT help desks, managed service providers, internal support teams, educational organizations and businesses that support remote employees or customers. The hosted technician interface supports ad-hoc support sessions, remote diagnosis, file transfer in eligible paid tiers, session reports and communication tools, while deployment mechanisms allow administrators to configure unattended devices for repeated access. Zoho Assist offers Remote Support and Unattended Access as separate pricing paths. Remote Support is aimed at customer or employee support encounters and charges by licensed technician, with multiple session allowances on paid tiers. Unattended Access instead prices a managed-device allocation and permits unlimited technicians to access configured devices under the public plan description. Buying one category should not be interpreted as automatically receiving an unlimited entitlement to the other. In the provider's current US dollar annual-billing view, Remote Support Standard starts at $10 per technician per month billed annually, Professional costs $15 per technician per month and Enterprise costs $24 per technician per month. Standard adds file transfer, multi-monitor navigation, reboot/reconnect, reporting, voice chat and two concurrent sessions. Feature entitlements and concurrent-session limits differ between Remote Support and Unattended Access tracks; buying one does not grant all of the other.
Best for
IT help desks and MSPs needing ad-hoc support sessions, service-desk integration, remote diagnostics and recurring unattended device access.
Zoho Assist pros and cons
Pros
- Permanent Free tier includes one technician, five unattended computers and one concurrent session.
- Separate plans let businesses buy technician-based support or a 25-device unattended access allowance.
- Paid tiers include remote file transfer, reboot/reconnect, session reporting and support workflows.
- Integrations cover major ticketing tools and Zoho’s own service/CRM ecosystem.
- Enterprise plans provide recordings, scripts, queues, diagnostic tools and stronger support-team administration.
Cons
- −Remote Support and Unattended Access are separate pricing tracks with different billing units.
- −Concurrent session allowances depend on edition; Free is limited to one session.
- −Mobile support, script execution, recording and branding depend on paid tier.
- −A growing support team may need technician seats, additional device capacity and paid add-ons.
- −Remote agent deployment, customer consent and OS-specific permissions require careful setup.
Features
Platforms
Integrations
Pricing — verified 11/6/2026
What you’ll actually pay
Permanently free basic remote support: one technician, up to five unattended computers and one concurrent session.
$10 per technician/month equivalent, billed annually ($120 per technician/year). Ad-hoc remote support with two concurrent sessions.
$15 per technician/month equivalent billed annually; includes four concurrent sessions and enhanced mobile/branding options.
$24 per technician/month equivalent billed annually; six concurrent sessions and advanced service-desk operations.
$10/month equivalent billed annually per block of 25 unattended computers; unlimited technicians may access configured endpoints.
$15/month equivalent billed annually per block of 25 unattended computers, adding recording, scripting and administration.
Custom quote for larger teams, managed-device counts, simultaneous sessions or OEM/ISV implementations.
Official pricing / availability source · Checked 6 November 2026. Confirm current taxes, regional terms and allowances. A listed plan is not necessarily the cheapest option.
Editorial verification: 11/6/2026. Check the vendor's site for current pricing.
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