ConnectWise RMM

Cloud-native remote monitoring, patch management, scripting, automation and MSP endpoint operations.

RMM Software Workflow Automation Software Remote Access Software Tested

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Research-based score

4.2

Research-based score

Features and capabilities4.7

Strong monitoring, alerting, scripting, patching, remote-access and operational dashboard breadth.

Usability and implementation4.1

Good MSP workflow integration but agent rollout, migration, policies and UI training still require effort.

Pricing and value transparency3.3

No publicly binding endpoint prices and add-on packaging require itemized sales proposals.

Integrations, security and trust4.5

ConnectWise PSA, ScreenConnect, Intune, scripting and API support; verify contractual security details.

Scored by Surabhi Singh

Quick facts

Vendor: ConnectWise, LLC
Pricing model: Custom quote; per-environment and optional-service terms; vendor-advertised free trial
Plan pricing: Custom quote (no verified public per-endpoint dollar rate)
Free plan: Not confirmed
Free trial: Yes — check eligibility
Last verified: 11/6/2026

About ConnectWise RMM

ConnectWise RMM is a cloud-native remote monitoring and management platform for managed service providers (MSPs) and IT service teams overseeing distributed devices. It monitors endpoints, generates actionable alerts, automates routine remediation, coordinates patches and gives technicians remote-access tools from one operational console. The current ConnectWise RMM offering should be distinguished from ConnectWise Automate, an earlier product that can appear in old reviews and software directories: deployment processes, licensing and feature availability are not interchangeable. ConnectWise's current product and pricing pages emphasize unified endpoint and environment visibility, Windows, macOS and Linux monitoring, virtualization visibility, intelligent alerts, ScreenConnect Remote Access, network topology, scripting and a broader ConnectWise Platform integration. The current RMM package includes more than 1,000 intelligent alerts, policy and grouping controls, AI-assisted batch, bash and PowerShell script creation, Windows OS patch automation, monthly expert analysis of Windows security updates and third-party application patching. The RPA and workflow engine helps teams organize repeatable actions, and Reports and Dashboards (formerly BrightGauge) supplies operational analysis. There are backup/security and vulnerability-view dashboards, but seeing security status does not mean all prevention, detection, data protection or recovery services are bundled into the RMM price. The vendor explicitly markets separate extensions including ScreenConnect Remote Support, deeper network monitoring, 24/7 Network Operations Center service and Help Desk service. Total price and exact feature entitlement require sales confirmation; optional remote support, deeper network analytics and managed operations are distinct from the base RMM.

Best for

MSPs and IT service providers managing multiple Windows, macOS and Linux customer environments, particularly teams using ConnectWise PSA and ScreenConnect.

ConnectWise RMM pros and cons

Pros

Comprehensive endpoint monitoring, intelligent alerts and Windows/third-party patch workflows.
Includes ScreenConnect remote access in its listed RMM capabilities.
AI-assisted scripting, repeatable policies and RPA workflows reduce routine technician work.
Native alignment with ConnectWise PSA, reporting and broader MSP operations.
Vendor advertises a free trial and optional expert NOC/help-desk extensions.

Cons

−No universal public per-device price; comparisons require customized quotes.
−Advanced remote support, deep network visibility and expert services may cost extra.
−RMM agent deployment, script approvals and alert tuning require ongoing administration.
−Reviewers describe interface/navigation learning curves and mixed support experiences.
−Feature and licensing differences from legacy ConnectWise Automate can complicate migrations.

Features

AI-assisted script creation

Open APIs

Backup health dashboard

Windows OS patch automation

Reusable monitoring policies

Custom alert thresholds

Optional managed help desk

Reports and Dashboards

Third-party tool integration

Endpoint agent telemetry

Optional 24/7 NOC services

Bash scripting

ConnectWise University training

Linux device monitoring

MSP multi-customer workflows

Prebuilt workflow templates

Optional ScreenConnect Remote Support

Vulnerability management visibility

Script scheduling

Security health dashboard

BrightGauge reporting lineage

Patch compliance dashboards

Automated remediation

Cloud-native RMM console

Custom device fields

Device health alerts

Network topology mapping

Patch policy scheduling

Operational analytics

RPA workflow builder

Third-party application patching

Basic network monitoring

ConnectWise PSA integration

Patch status visibility

Batch scripting

Proactive incident detection

Windows security update analysis

Trial onboarding

1000-plus intelligent alert library

Remote troubleshooting

Device groups

macOS device monitoring

Alert noise prioritization

Windows device monitoring

ScreenConnect Remote Access

PowerShell scripting

Microsoft Intune integration

Virtual machine monitoring

Platforms

Supported network devicesmacOS managed endpointsVirtualized infrastructure monitoringLinux managed endpointsWindows managed endpointsCloud-hosted web management console

Integrations

Third-party IT services integrations ConnectWise RPA Third-party MSP security products ConnectWise PSA Microsoft Intune ConnectWise Platform APIs ScreenConnect Remote Access Reports and Dashboards (BrightGauge)

Pricing — verified 11/6/2026

What you’ll actually pay

ConnectWise RMM (custom quote)

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Current vendor quote-only RMM package covering endpoint monitoring, automation and included ScreenConnect Remote Access.

ScreenConnect Remote Support add-on

See pricing details

Optional advanced attended support; pricing and entitlements require a separate quote.

Advanced network visibility / managed services

See pricing details

Optional deeper network monitoring, NOC and Help Desk services; precise service bundles and prices vary.

Visit ConnectWise RMM

Official pricing / availability source · Checked 6 November 2026. Confirm current taxes, regional terms and allowances. A listed plan is not necessarily the cheapest option.

Editorial verification: 11/6/2026. Check the vendor's site for current pricing.

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ConnectWise RMM — frequently asked questions

What is ConnectWise RMM?

A cloud-native remote monitoring and management platform for MSPs and IT teams. It combines endpoint monitoring, alerts, patches, scripts, automation, remote access and reporting.

How much does ConnectWise RMM cost?

ConnectWise asks buyers to request an individual quote. The current RMM package page does not publish a standard monthly per-endpoint dollar amount. Request written pricing for devices and add-ons.

Does ConnectWise RMM have a free trial?

Yes. ConnectWise advertises an RMM free trial, and its migration guidance refers to 30 days. Verify active trial duration, included modules and eligibility with the vendor.

Does ConnectWise RMM include ScreenConnect?

ScreenConnect Remote Access appears in the included RMM capability list. ScreenConnect Remote Support, which adds more attended-support features, is offered separately.

Can ConnectWise RMM patch macOS and Linux?

The vendor lists monitoring for Windows, Mac and Linux, but its package specifically names automated Windows OS patching and third-party patching. Confirm exact macOS/Linux patch policies for your workloads.

Is ConnectWise RMM the same as ConnectWise Automate?

No. They are distinct ConnectWise RMM product generations/offerings with different implementation and licensing considerations. Confirm migration support and feature parity in a pilot.

Does ConnectWise RMM integrate with ConnectWise PSA?

Yes. ConnectWise identifies PSA as an integration alongside Microsoft Intune and other products. Validate ticket ownership, billing and alert synchronization during evaluation.

Can ConnectWise RMM automatically remediate problems?

It provides reusable automation, scripting, scheduled workflows and alert-driven actions. Teams must design approved actions, failure recovery and safety controls before using production scripts.