Datto RMM
Cloud RMM built for MSP endpoint monitoring, automation and remote support
Vendor documents cloud monitoring, patching, component automation, network mapping and remote tools integrated into an MSP stack.
Reviewers like deep customization but report setup time and occasional Web Remote performance issues, including 2026 reports.
No authoritative current standard USD price, trial or contract terms from public page; likely suite cost and add-on uncertainty.
Strong Autotask/IT Glue/Datto ecosystem and documented MFA/role practices, although vendor-stack reliance and live security controls are unaudited.
Scored by Vishal Singh
Quick facts
- Vendor
- Datto
- Pricing model
- paid
- Plan pricing
- Pricing not available
- Free plan
- Not confirmed
- Free trial
- Not confirmed
- Last verified
- 10/29/2026
About Datto RMM
Datto RMM is a cloud-based remote monitoring and management platform built primarily for managed service providers. It brings client/site device health, policies, proactive alerts, patch workflows, components/scripts, network discovery and browser-based remote troubleshooting into one MSP-oriented tool. Datto emphasizes remote Web Remote sessions, integrations with Autotask PSA, IT Glue and Datto business continuity tools, as well as vendor security controls. The current official product page asks buyers to request pricing rather than publishing one fixed USD amount; no ongoing free plan or defined free-trial entitlement was confirmed from the checked source. G2 and Capterra reviewers highlight deep automation, dashboard customization and stack integrations, but also mention interface complexity, remote-session performance and Kaseya purchasing considerations. Buyers should test tenant permissions, deployment stability and actual quoted module scope.
Best for
MSPs already using Autotask PSA, IT Glue or other Datto/Kaseya products, or support teams requiring detailed component automation and managed-client policy management.
Datto RMM pros and cons
Pros
- Multitenant, cloud-delivered RMM with configurable dashboards, sites, device policies and health alerting.
- Component/script automation and patch management are suitable for recurring MSP maintenance.
- Tight ecosystem ties with Autotask PSA, IT Glue and Datto services can reduce context switching.
- HTML5 browser-based Web Remote supports technician troubleshooting without always installing a separate local console.
- Independent G2 and Capterra users frequently value the breadth and integration options after initial configuration.
Cons
- −Official quote required; no defensible public starter rate, package minimum or add-on total established.
- −Powerful policy/component architecture can be time-consuming to configure and govern for small teams.
- −Some 2026 Capterra users report slow or disconnected remote sessions; performance should be tested on target networks.
- −Dependencies on other Kaseya/Datto subscriptions, billing and support processes can influence buyer satisfaction.
- −A public standard free-trial period and detailed cancellation/refund terms were not confirmed.
Features
Platforms
Integrations
Pricing — verified 10/29/2026
What you’ll actually pay
Cloud RMM subscription for MSP endpoint operations. Official public landing page provides Request Pricing rather than a universally applicable dollar amount.
Optional PSA, documentation, backup and security tools require explicit inclusion and pricing on a written proposal.
Official pricing / availability source · Checked 29 October 2026. Confirm current taxes, regional terms and allowances. A listed plan is not necessarily the cheapest option.
Editorial verification: 10/29/2026. Check the vendor's site for current pricing.