Jira
Flexible project and issue tracking platform for agile planning, workflows, automation, reporting, cross-team coordination and AI-assisted work.
Jira covers issue and project tracking, Scrum and Kanban, backlogs, list/timeline/calendar views, customizable workflows, automation, reporting, Rovo AI on paid plans, dependency management and cross-team planning on Premium. Enterprise adds Atlassian Analytics/Data Lake and deeper governance.
Capterra currently reports 4.4/5 from 15,493 reviews with 4.1/5 ease of use and 4.2/5 customer service. G2's exact product profile remains 4.3/5 with the current Atlassian seller page listing 7,988 Jira reviews. Users value flexibility and tracking depth but repeatedly cite complexity, learning curve and occasional performance/navigation friction.
Jira publishes a Free plan for up to 10 users and current monthly Standard/Premium prices of $7.91 and $14.54 per user. It offers a 7-day paid-plan trial and defined refund windows. Annual pricing can be cheaper but varies by purchased user tier, so no single annual per-user figure is invented.
Jira supports more than 3,000 Marketplace integrations and Atlassian documents SOC 2, SOC 3, PCI DSS, ISO 27001/27018, GDPR, AWS hosting, encryption, DPA controls, bug bounty and enterprise identity/security features. This is an exceptionally mature trust and ecosystem profile.
Scored by Vishal Singh
Quick facts
- Vendor
- Atlassian
- Pricing model
- paid
- Plan pricing
- $7.91/user/mo Vendor source checked; not a hands-on review
- Free plan
- Yes — check limits
- Free trial
- Yes — check eligibility
- Last verified
- Not yet verified
About Jira
Jira is Atlassian's project and issue tracking platform for software, product, operations and cross-functional teams. It supports Scrum and Kanban boards, backlogs, customizable workflows, list/timeline/calendar views, automation, reporting, permissions, dependency management and Rovo-powered AI features, with enterprise analytics, governance and security on higher plans.
Best for
Software, product and cross-functional teams that need highly configurable workflows, issue tracking, agile planning, automation, extensive integrations and enterprise governance.
Jira pros and cons
Pros
- Free plan supports up to 10 users with unlimited projects and core project/issue tracking.
- Standard adds permissions, external collaboration, more automation, data residency and 250 GB storage.
- Premium adds cross-team planning, dependency management, approvals, unlimited storage and a 99.9% uptime SLA.
- Jira supports more than 3,000 Marketplace integrations plus native connections across the Atlassian ecosystem.
- Atlassian's trust program includes Jira in SOC 2 and ISO 27001/27018 compliance scope.
Cons
- −The platform's flexibility creates a real learning curve for new users and administrators.
- −Advanced planning, approvals and some governance controls require Premium or Enterprise.
- −Annual pricing is tier-based by purchased user count rather than one simple per-user list price.
- −Marketplace apps can add extra subscription cost and administrative complexity.
- −Recent reviews still mention slow pages, click-heavy workflows and complexity in heavily customized instances.
Features
Platforms
Integrations
Pricing
Free forever for up to 10 users. Includes core Jira project and issue tracking, boards/backlogs/views, 2 GB file storage, community support and 150 automation steps per subscription per month on the current pricing page.
Current official monthly price is $7.91/user/month in the public calculator view. Adds Rovo/AI teamwork features, permissions, external collaboration, multi-region data residency, 400 automation steps per user/month, 250 GB storage and 9/5 regional support.
Current official monthly price is $14.54/user/month in the public calculator view. Adds advanced cross-team planning and dependencies, approvals, customizable onboarding, 750 automation steps per user/month, unlimited storage, 24/7 critical support and 99.9% uptime SLA.
Annual custom pricing for large organizations. Adds Atlassian Analytics and Data Lake, advanced admin/security, multiple IdPs, SCIM/SSO, up to 150 sites, 1,000 automation steps per user/month, 24/7 all-issue support and 99.95% uptime SLA.
Official pricing / availability source · Checked 5 October 2026. Confirm current taxes, regional terms and allowances. A listed plan is not necessarily the cheapest option.
Editorial verification: Not yet verified. Check the vendor's site for current pricing.