Heap
Autocapture product and digital analytics platform with retroactive event definition, journeys, Session Replay, behavioral insights and Contentsquare Sense AI.
Heap combines autocapture, retroactive event definition, funnels, retention, journey analysis, session replay, behavioral segmentation and Contentsquare Sense AI. Pro and Premier add deeper account analytics, alerts, replay, warehouse connectivity and enterprise operations.
G2 currently shows Heap by Contentsquare at 4.4/5 from 1,097 reviews and Capterra rates Heap 4.5/5 from 42, with 4.2 ease of use and 4.3 customer service. Autocapture and fast reporting are highly praised, while advanced features, data volume and occasional performance issues create learning/management friction.
Heap publishes a useful Free tier up to 10K monthly sessions, but Growth requires installing the free snippet to obtain an estimate and Pro/Premier use custom session pricing. Current official pages no longer provide a public numeric paid starting price, reducing budget transparency.
Heap advertises 100+ integrations and supports CRM, ecommerce, marketing, experimentation, warehouse and data-enrichment workflows. Current Heap/Contentsquare security materials list SOC 2, ISO 27001/27701/27017/27018 and GDPR/CCPA controls.
Scored by Aditya Verma
Quick facts
- Vendor
- Contentsquare
- Pricing model
- paid
- Plan pricing
- $0; Free includes up to 10K monthly sessions Vendor source checked; not a hands-on review
- Free plan
- Yes — check limits
- Free trial
- Yes — check eligibility
- Last verified
- Not yet verified
About Heap
Heap by Contentsquare is a product and digital analytics platform built around automatic behavioral-data capture. Instead of requiring teams to predefine every event, Heap captures many interactions up front so analysts can define and analyze events retroactively. Current plans combine core analytics, journeys, integrations and AI assistance, with Pro/Premier adding account analytics, alerts, replay, warehouse connectivity and larger-enterprise support.
Best for
Product and growth teams that want broad behavioral capture with minimal upfront instrumentation and the ability to answer new questions retroactively.
Heap pros and cons
Pros
- Free plan supports up to 10K monthly sessions.
- Autocapture reduces the need to pre-instrument every interaction.
- Retroactive event definition makes historical analysis unusually flexible.
- Over 100 integrations across the digital/customer-data stack.
- Sense AI assists product-analytics questions on current paid plans.
- Current Heap security materials list SOC 2 and multiple ISO certifications.
Cons
- −Official paid Growth pricing is not publicly numeric.
- −Pro and Premier use custom session pricing.
- −Large volumes of automatically captured data can become difficult to manage.
- −Some reviewers report performance lag and data discrepancies.
- −Advanced features have a steeper learning curve than basic reports.
- −Session Replay is an add-on on Pro in current pricing.
Features
Platforms
Integrations
Pricing
Free plan for teams finding product-market fit, with up to 10K monthly sessions.
Official pricing requires signing up/installing Heap to receive an estimate; no current numeric public price is shown.
Custom session pricing.
Custom pricing for larger organizations with data-warehouse integration and enterprise support.
Official pricing / availability source · Checked 6 October 2026. Confirm current taxes, regional terms and allowances. A listed plan is not necessarily the cheapest option.
Editorial verification: Not yet verified. Check the vendor's site for current pricing.