Otter.ai
Capture conversations from meetings and files, then search transcripts, summaries, and follow-up tasks in one workspace.
Meeting joins, transcript/summary search, AI Chat, workflows, collaboration and CRM options cover common meeting-assistant needs.
Automatic capture and searchable notes save effort, though permissions, speaker identity and transcript corrections remain work.
Free usage and published Pro/Business rates help, but lifetime imports and layered regional/temporary discounts create confusion.
Business administration, enterprise SSO/SCIM and supported integrations are documented; data governance must match the use case.
Scored by Shikha Goyal
Quick facts
- Vendor
- Otter.ai, Inc.
- Pricing model
- Freemium meeting transcription and AI notes; per-user monthly/annual plus quote-based enterprise
- Plan pricing
- Basic Free (300 min/month); Pro $16.99/user/mo or $8.33/user/mo eq. annually; Business $30/user/mo or $19.99/user/mo eq. annually
- Free plan
- Yes — check limits
- Free trial
- Not confirmed
- Last verified
- 11/4/2026
About Otter.ai
Otter.ai is an AI meeting-notes and speech-transcription platform that captures live or uploaded conversations and turns them into text, speaker-labeled records, summaries, action items and searchable team knowledge. Meeting assistants can join Zoom, Microsoft Teams and Google Meet; native web, mobile and desktop experiences support other recordings. AI Chat lets users ask questions across stored discussions, while team vocabulary and selected CRM integrations help repeatable sales and operations work. Otter currently advertises transcription for English, Spanish, French, German, Japanese and Chinese, but real accuracy depends on acoustic quality, speakers, vocabulary and supported language combinations. The vendor's November 2026 pricing page offers Basic Free with 300 transcription minutes per month and only three lifetime audio/video file imports. Pro provides 1,200 monthly in-app transcription minutes, ten file imports per month, meetings up to 90 minutes, export, vocabulary and better workflows. Its standard monthly price is $16.99 per user. The annual grid shows approximately $8.33/user/month equivalent ($99.96 yearly if calculated from the rounded display), while some older official FAQ/search captures show $6.67 or $8.49. Confirm the precise billed annual amount in checkout. Business costs $30/user/month or $19.99/user/month equivalent annually, offering unlimited in-app recordings and meetings, custom AI workflows, increased governance, meetings up to four hours and three concurrent meeting joins; import limits still carry an asterisk and are not necessarily unrestricted. The monthly page also advertises a $24/user/month discount for the first three months, which is temporary. Separately, the annual price grid shows $4.17 for Pro if paid with an India-issued credit card. That region-specific promotion must not replace the general listed $8.33 Pro annual price in a worldwide product listing. Enterprise is custom-priced and adds central identity management such as SSO/SCIM, data governance and optional HIPAA support; HIPAA compliance is not a blanket entitlement of the standard self-serve plan. Otter's official cancellation help asks users to cancel at least 24 hours before renewal and says paid subscriptions are generally non-refundable. AI-generated summaries can mishear industry terms or falsely assign speakers. Consent, notification, retention policy and human checking are important whenever meeting participants, customers or sensitive client details are recorded. G2's exact Otter.ai listing showed 4.4/5 from 505 reviews. Capterra's exact October review page showed 4.3/5 from 103, whereas its separate product overview showed 4.4/5 from 103; those inconsistent indexed averages were not blended. No Toollers editor recorded a meeting, compared transcripts with an audio ground truth, tested joining concurrent calls, linked a CRM or validated enterprise compliance.
Best for
Remote meeting teams, sales and customer-success groups, recruiters, researchers and educators who need searchable conversations and shared action items.
Otter.ai pros and cons
Pros
- Real-time transcription and automatic video-meeting joins reduce manual note taking.
- A Free plan with 300 minutes/month supports light trials.
- AI summaries, task extraction and cross-meeting Chat help revisit decisions.
- Pro adds team vocabulary, transcript export and ten monthly file imports.
- Business supports longer meetings, simultaneous joins and additional administration.
- Web, desktop and mobile options support multiple capture contexts.
- CRM connectors and Enterprise identity options can support sales or governed rollout.
Cons
- −Basic allows only three imported recordings over the lifetime of the account.
- −Pro remains capped at 1,200 minutes per month and 90 minutes per meeting.
- −A summary or speaker label can be wrong, especially with overlap or specialist terms.
- −Annual and promotional prices are displayed together and differ by India-issued payment card eligibility.
- −Business's unlimited wording does not remove per-meeting or imported-file restrictions.
- −Enterprise security, API, webhooks and HIPAA-related functions may require contracts or add-ons.
- −Paid subscription fees are generally non-refundable and renewal must be canceled ahead of billing.
- −Recording can be inappropriate without participant consent and a retention policy.
Features
Platforms
Integrations
Pricing — verified 11/4/2026
What you’ll actually pay
Permanent Free plan with 300 transcription minutes each month and three lifetime file imports; meeting duration and workspace limits also apply.
Standard $16.99/user/month. Annual grid displays $8.33/month equivalent, separate from a $4.17 India-issued-card promotion; exact annual invoice should be checked.
$30/user/month or $19.99/user/month equivalent annually. A temporary $24/user/month monthly price applies only to the first three months when eligible.
Custom per-organization quote; Enterprise security and integration features are contract-controlled, with HIPAA as a stated add-on.
Official pricing / availability source · Checked 4 November 2026. Confirm current taxes, regional terms and allowances. A listed plan is not necessarily the cheapest option.
Editorial verification: 11/4/2026. Check the vendor's site for current pricing.